Client Manager

2 months ago

St Albans, United Kingdom Prime Workforce Full time

CLIENT MANAGER - CORPORATE

JOB SPECIFICATION

Reports to: Head of Sales

Contract: Permanent

Based: St Albans

ABOUT PRIME SECURE

We are an award-winning, privately-owned, Glasgow-headquartered business providing security system and guarding services to our blue-chip customer base across the UK. This role is based in St Albans, with occasional travel required to our regional offices in Glasgow, Hertfordshire and Altrincham, Cheshire.

We are growing quickly and have ambitious plans to achieve a turnover of £50m per annum by 2030. We embrace new ideas and change and value everyone’s input into how we continue to thrive and grow.

ABOUT THE ROLE

We are seeking a dynamic and ambitious Client Manager with Business Development expertise to join our Corporate Sales team. In this role, you will take ownership of guiding clients through the entire sales journey, from initial engagement to successful implementation, ensuring their needs are met with tailored solutions. Your background in business-to-business solution sales will be crucial as you communicate effectively with corporate clients, uncover their pain points, and align our offerings to drive value.

Key responsibilities include identifying new business opportunities within the corporate sector, meeting tight deadlines, and achieving KPI targets. You will leverage our company's value proposition to build long-lasting client relationships, ensuring that each step of the process—from discovery to post-sale support—runs smoothly. A collaborative team player, you will contribute not only by exceeding your individual performance goals but also by sharing insights, strategies, and best practices with colleagues to collectively achieve our team objectives.

This role is perfect for someone who thrives in a fast-paced environment and is motivated by delivering results and fostering long-term client partnerships.

WHO YOU ARE

  • You are an ambitious and dynamic new business hunter, capable of prospecting within a target sector and gaining the opportunity to bid for new contracts.

  • You will be professional at all times and capable of operating credibly within the corporate networks.

  • You are skilled at client relationship management.

  • You know what excellent looks like in terms of relationship building, customer engagement and strategic business development and always operate at this level.

  • You have experience of dealing with senior buyers and C-suite specialists.

  • You are data driven with strong analytical skills and a good understanding of reporting/management information.

  • You have customer-facing skills and excel at building lasting relationships.

  • You are self-motivated and driven to succeed by delivering exceptional performance.

  • You are consultative in your security style and capable of designing a solution that delivers value to our customers.

Your performance will bedriven by a mindset built on:

  • Caring deeply about the customer and how we 'wow’ them

  • Courage of your convictions to do the right thing.

  • Leading and influencing people.

  • Building brilliant, collaborative, and productive relationships

  • Being business-minded and commercially astute.

  • Working diligently and effectively to secure profitable, sustainable business within a dynamic environment.

  • Making astute decisions

  • Striving for excellence in all you do

  • Listening and interpreting a customer’s needs.

KEY RESPONSIBILITIES

As Client Manager within a highly professional sector, you’re accountable for delivering new business against our ambitious sales.

As such, we see the key responsibilities of the role as being:

  • Personal Sales target - revenue and equipment

  • Build and maintain a strong pipeline of opportunities.

  • Report accurate Forecast, Pipeline and Activity data.

  • Deliver on-site presentations to clients.

  • Attend Sales/Product training days.

  • Liaise with Service Managers (Site Surveys)

  • Attend Meet the Buyers Exhibitions

  • Utilise social media, lead generation resources and network effect effectively to grow your profile in our market sectors.

At Prime Secure, we value the diversity of our people and the varied experiences, expertise, backgrounds, and perspectives they bring. We work hard to foster a culture where those differences can thrive and where every one of us can fulfil our potential.

Due to the nature of our business all employees are Security screened to BS 7858:2019 standard. For people who do not currently hold a SIA License a Basic Disclosure check will be included within the screening process.

As a fair and ethical employer, in accordance with guidelines taken from the 2010 Equality Act, Prime Secure Systems Ltd is committed to promoting equal opportunities for all: irrespective of colour, race, religion or belief, ethnic or national origins, gender, marital/civil partnership status, sexuality, disability or age.

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