Customer Service Administrator

3 weeks ago

Newark, United Kingdom Cass Art Careers Full time

Based on our Newark offices and reporting to the Customer Services Manager, in this role you will support driving sales through bespoke service and sales opportunities within the Customer Service department. You will support the larger team in handling all customer and membership enquiries and help to resolve all matters with ease and speed, ensuring that the company manifesto is kept at the heart of all you do.Hours: Monday to Friday 9 5Key Accountabilities & Responsibilities(include but are not limited to):- Support and advise our customers when using our web, retail platforms and online content.- Promote our membership and services to our customers along with updating and maintaining membership records.- Work with the Customer Services Manager to maintain and develop existing relationships with key customers across all channels (Ecommerce, membership and stores) including - orders, processing and account administration.- Contact customers via phone and email to support retail orders and membership queries including - outbound sales calls to prospective members, membership cancelations, renewals and payments.- Build rapport with customers to dr...

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    1 week ago

    Newark-on-Trent, United Kingdom Conica Limited Full time

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