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Junior Account Manager

3 months ago

Hatfield, United Kingdom Mission 4 Recruitment Ltd Full time

Junior Account Manager

An excellent opportunity has arisen to join a forward-thinking Hatfield based business as an office-based collections specialist.

This is a leading Debt Recovery firm that has seen steady and continuous growth in recent years. This growth has created the requirement for additional member of staff to fulfil the above role.

Working within the final billed or live collection department, you will be contacting debtors (businesses only), predominantly in relation to gas or electricity supplies, via a variety of methods including phone calls, letters and emails, to pursue unpaid debts and to set up repayment plans.

Key Responsibilities:

  • Manage a diary of accounts from a variety of business clients.
  • Contact debtors by the effective use of outbound telephone calls, letters, emails and SMS.
  • Understand and respond to disputes, queries and/or complaints raised in order to achieve the best outcome for our clients.
  • Aware of and act within industry's compliance and regulatory rules.
  • Respond to debtor’s and client’s contact within agreed service standards.
  • Negotiate payment plans or settlements in client’s best interest.
  • Liaise with clients professionally.

Key attributes that the successful candidate will possess are:

  • A confident, positive and firm manner, whilst remaining polite and professional.