Temporary Customer Service Advisor

7 days ago


Leeds, United Kingdom Michael Page Full time

As a Temporary Customer Service Advisor you will be responsible for handling incoming calls from a customer base, providing advice and guidance to their queries. Client DetailsOur client is a leading and well-established financial services business and they are looking for experienced customer service professionals to join them on a temporary basis with the possibility of going perm. Please note this role will start on the 3rd February 2025. DescriptionAs a Temporary Customer Service Advisor you will be:Responding to inbound contact from shareholders and their representativesUndertaking identification and verification checks on all enquiriesEscalating queries, complaints, risks and issues promptlyAccurately recording information in the relevant systemsIdentifying customer needs and responding positively and professionally whilst identifying opportunities for process improvements that will have a positive impact on the customer experience ProfileTo be successful in this role: Have experience within customer service or call centre (1 year or more)Strong written and verbal communication skillsA passion for customer service and a desire to resolve queries through to completion Demonstrable experience of working and delivering daily, weekly and monthly targetsExcellent problem-solving skills, with great attention to detailGreat working knowledge of Microsoft Office, especially Outlook and Word with the ability to use multiple different systems at one time Please note offer of employment will be subject to a successful DBS & Credit Check. Job OfferIn return, our client can offer: Start date on the 3rd Feb 2025 Weekly pay City centre Leeds office Mon - Fri working patterns Possibility of being made perm



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