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Business Solutions Analyst
3 months ago
Business Solutions Analyst, London, £46,500 + Great Bens & Work-Live Balance
A Business Solutions Analyst is needed to join a sustainability focused services organisation based in North London. My client is looking for a Business Solutions Analyst to play a key role between their growing technology team and the wider business. You will be the conduit between the technical specialists and stakeholders of various departments – ensuring that business needs are met and technical solutions are aligned to business objectives.
Working within the IT & Digital team you will work with various software products (heavily focused on their Microsoft Dynamics CRM) the Business Solutions Analyst needs to have a holistic approach and be forward thinking – ensuring that technology is being used effectively.
Key Responsibilities:
- Develop effective working relationships with internal users to enhance customer experience and retention.
- Being the budget between technology specialists and wider business departments.
- Work with the IT & Digital team and external consultants on new CRM capabilities (working with Microsoft Dynamics CRM).
- Provide training and support on the CRM system and best practices for customer relationship management.
- Analyse data to identify trends and opportunities to improve customer engagement and business performance.
- Present insights to stakeholders and secure support for process improvements.
- Introducing new technology platforms effectively.
Requirements:
- Analytical skills for identifying trends and actionable insights from customer data.
- Strategic thinking for developing systems and process strategies aligned with business goals.
- Experience with Microsoft Dynamics CRM.
- Tangible examples improving processes & efficiencies across departments in your role supporting technology implementations.
- Data management skills, including segmentation, cleansing, and deduplication.
- Experience in integrating sales and customer service systems.
- Strong stakeholder management and collaboration skills.
- Customer-centric mindset with a focus on delivering exceptional customer experiences.
Benefits:
- Salary starting at £46.5K
- Discretionary annual bonus based on targets.
- Great Pension
- 34 days holiday plus bank holidays.
- A 36-hour week.
- Personal training and development plan.
- Cycle to work scheme.
- Employee discounts.
If you are a collaborative and enthusiastic Business Solutions Analyst with the right level of experience and interested in a technology-focused BA role where your work can have a really positive impact on the wider community AND enjoy a great work-life balance at the same time, please apply ASAP
