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Customer Support Assistant

2 months ago

Buckingham, United Kingdom Insight Employment ltd Full time

Insight Employment are seeking a Customer Support Assistant to work for a client of ours in Buckingham.

The Role: -

As a Customer Support Assistant, you will provide outstanding levels of service primarily by telephone and via email to all of their valued customers. Striving to deliver satisfactory resolution in a timely and efficient manner. This role is based at the offices in Buckingham with some remote / Hybrid work from 1st November 2024. The role reports into the Customer Service Manager.

Responsibilities and requirements of the role: -

Whilst no job description will ever completely list all aspects of the role, the following notes give guidance: (All sites of operation within the UK)

  • Be confident in dealing with a high volume of calls and email and balance priority.
  • Be able to listen and interpret the needs of the customer and respond accordingly, using own initiative to resolve in most circumstances.
  • Opening new accounts and taking payments, whilst providing a safe a secure environment which complies with GDRP legislation.
  • Take orders and arrange refunds and exchanges.
  • Record keeping and ensuring accounts are kept up to date.
  • Recommend their products and alternatives with confidence where applicable.
  • Being able to follow up and a strong attention to detail.
  • Ability to work with various stakeholders at all levels to support customer relations.
  • Comfortable using various computer programs (Office 365 / FUSE) and telephone systems (3cx)
  • Excellent communication and presentation skills, and a strong understanding of high-level customer service standards and the client’s brand.
  • Confident in dealing with complaints and challenging customers whilst understanding our guarantees and terms of sale.
  • Be comfortable being managed via a KPI process.
  • Work well in a team.

Shift/Hours: -

0830-1700 Monday to Thursday and 0830-1600 on a Friday, with a 30-minute unpaid break. Some flexibility may be required and would be taken back as time off in lieu agreed by the Line Manager.

Salary: -

25,000k per annum

Benefits: -

  • 28 days company holiday including bank holidays
  • Extra day for your birthday
  • Closed over the Christmas period (usually days)

If this sounds like your next career move, please submit your up-to-date CV.

Unfortunately, due to the high number of responses we receive it is not always possible to respond to every application. If you do not hear back from us within 7 days, please assume that you have been unsuccessful on this occasion. We will however retain your details on file and may contact you should another suitable vacancy arise.