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Customer Service Manager

4 weeks ago

Hounslow, Greater London, United Kingdom WSH Group Full time

Leadership and Team Management:

Provide strong leadership to an established team ensuring a positive and collaborative work environment fostering a culture of exceptional client experiences. Recruit train and manage staff setting performance expectations and carrying out regular reviews to continuously strive to improve outstanding execution of all services. Work closely with the Operations Event Team to deliver and wherever possible exceed clients expectations. Working alongside other service providers ensuring a one team approach. Deputising for the General Manager where required.

Client Experience:

  • Responsible for delivering the highest level of client satisfaction by overseeing the quality of service provided.
  • Manage client feedback and resolve any issues or complaints promptly and professionally.
  • Continuously monitor and improve the overall client experience.

Operational Efficiency:

  • Manage daytoday operations including frontofhouse and backofhouse activities to maintain a smooth and efficient service.
  • Implement and enforce standard operating procedures (SOPs) to optimise service quality and experience.
  • Monitor stock levels control costs manage waste and work towards achieving budgetary goals.

Financial Management:

  • Identify costsaving opportunities and revenueenhancing initiatives.
  • Ensure accurate financial reporting and compliance with financial policies.

Compliance and Safety:

  • Ensure compliance with all relevant laws regulations and health and safety standards.

Qualifications :

What you bring to the table:

  • You thrive on getting the best out of people and maximising commercial opportunities
  • You draw satisfaction from managing training and supporting a team
  • You provide a professional hospitality service ensuring that company standards are maintained and that Client expectations are met
  • Good understanding of report writing and financial management.
  • Possess excellent supervisory and communication skills
  • Good delegation and influencing skills
  • Able to demonstrate your analytical approach to problem solving
  • Have the ability to display a real passion for food and customer service

Additional Information :

BaxterStorey

For almost 20 years for every client in every location (whether thats an office stadium cathedral or university) we have created beautiful spaces exciting menus and friendly teams so that each and every customer can have the hospitality experience they deserve.

We need the brightest and the best to join us to make this all possible. We will support you to create your hospitality legacy and build a career that you are proud of.

Our drive and belief in our people means that we always strive to supercharge our teams careers. Better is a daily habit that sits deep within our DNA meaning learning will be front and centre of your experience working with us.

Join us and be part of the food revolution

BaxterStorey Values:

ALWAYS VISIONARY

We strive for better we never settle never compromise never follow. We lead the way blazing our own trail.

WHOLEHEARTEDLY POSITIVE

We are upbeat motivating and inspiring. Our love for what we do radiates through our food and is amplified by our people.

CREATIVELY COLLABORATIVE

We embrace our differences to push creativity and we work together to be better.

FOREVER CONSCIOUS

We work together as a team to lead by example protecting the planet and supporting local communities.

Interested Even if you dont meet all requirements we like to hear from you. If you are motivated and hungry to learn we can work together to develop your potential.

BaxterStorey is committed to encouraging equality diversity and inclusion among our workforce.

The aim is for our workforce to be truly representative of all sections of society and our customers and for each team member to feel respected and able to give their best.

And to support our commitment to this we have set ourselves an ED&I (Equity Diversity and Inclusion) ambition to set the standard and to be recognised for having the most inclusive culture in hospitality.

Remote Work :

No

Employment Type :

Fulltime

Key Skills
Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking
Vacancy: 1