Graduate Client Manager

About the JobThe Graduate Client Manager role is integral to the daily management of our client relationships. Responsible for delivering market measurement and insight to the worlds biggest drinks companies the GCM ensures that all standard deliverables are met. Always aiming to uncover great insights that inform our clients decision making the account GCM identifies the key brand and market trends through innovative & thorough interrogation and manipulation of CGA data sources. The role includes processing manipulating & interrogating all CGA data sources to deliver best in class market intelligence information & insight to our clients.GCMs support the Client Manager & Snr Client Manager to build & maintain great client relationships by providing outstanding customer service & deliverables. Your ResponsibilitiesReporting & Database deliveries:Full responsibility for the accurate delivery of OPM data via Discover platform as well as via supplementary delivery vehicles where appropriateProactively review client deliverables to ensure they remain relevant in delivery platforms looking to enhance them where necessary through the Discover platformAnalysis & Presentation CreationQuestion & challenge client briefs to ensure complete clarity ahead of embarking on work aligning with CM and SCMIdentify correct data sources and methodologies to accurately answer client briefs & questionsResponsible for extracting all data required for analysis or briefs and constructing brief relevant & attractive presentations with guidance from CM & SCMClient ManagementResponsible for delivering excellent customer service at all times while also confidently handling simple requests and queries from clients.First line client support for any reporting and responsible for building great relationships with assigned key contactsAble to communicate the features & benefits of all CGA services while working with CMs to train clients & advocate the use of DiscoverProactive in sharing interesting trends or insights identified either in trade in the press or from wider CGA work with the clientProactively build understanding of client businesses through personal reading/research & team discussions.People ManagementResponsible for owning weekly resourcing communicating effectively and providing regular progress updates on all deliveries with CM & SCM.Support & upskill fellow account GCMs through knowledge shares. Your Qualification:Educated to Bachelors or Higher Education levelNo previous experience necessaryKnowledge of the hospitality industry or Passion for hospitality Communication Good with Data and numbers.A little bit about you Deadline & quality driven with high personal standards - wow with every deliveryValue people & the benefit of teamwork care for the team & consider the needs of allInquisitive & enjoy learningShow integrity & responsibilityPositive & solution focussedShow initiative innovation & a strong desire to improveProud of what we doWhat You Get:Private Medical InsuranceFlexible working environment Learning & Development Great team culture Holiday EntitlementRefer a Friend SchemeCGA Global food & drink consultancy for hospitalityDo you have a passion for food and drink  Ever wonder what makes a brand successful Or what drives consumer drinking habits when they go out to Pubs bars & restaurants Why do consumers choose the meals they do what trends is the data showing and whats coming up next if you are interested and are hungry to know more CGA may be the place for your next role.Additional Information : Our BenefitsFlexible working environmentVolunteer time offLinkedIn LearningEmployee-Assistance-Program (EAP)About NIQNIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through state-of-the-art platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90% of the worlds population.For more information visit Want to keep up with our latest updatesFollow us on: LinkedIn  Instagram  Twitter  FacebookOur commitment to Diversity Equity and InclusionAt NIQ we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence.  All employment decisions at NIQ are made without regard to race color religion sex (including pregnancy sexual orientation or gender identity) national origin age disability genetic information marital status veteran status or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion please visit the  Work : NoEmployment Type : Full-time Key Skills Customer Service,Client Expectations,Client Requirements,Client Support,Action Plans,Issue Resolution,Account Management,Client Relationships,Service Delivery,Client Service,Client Satisfaction,Client Management,Procedures,Service Level Agreements,New Clients Experience: years Vacancy: 1