Customer Experience Coordinator

1 week ago


Rugby, United Kingdom Hollyfield Personnel Full time

Customer Experience CoordinatorLocation: Rugby Office BasedType: Full-time PermanentHours: Monday to Friday 8.30am to 5pm with a 4.30pm finish on a Friday 1 hr lunchWe are seeking a proactive Customer Experience Coordinator to join the team at a leading housebuilder based in their Rugby office. Reporting to the Head of Customer Care youll play a key role in ensuring buyers receive the highest level of service throughout their home ownership journey.Whats on OfferCompetitive salary and benefits package26 days holiday Bank HolidaysPension scheme life assurance and health & wellbeing supportFree on-site parking and cycle-to-work schemeOpportunity to take part in company events and a discretionary bonus schemeSupportive and friendly team environmentKey ResponsibilitiesAct as the first point of contact for customer enquiries providing a professional and efficient serviceMaintain regular communication with customers ensuring expectations are managed effectivelyUpdate and maintain accurate customer recordsLiaise with site teams contractors and internal departments to ensure remedial works are completed to standard and on timeWork to set timescales and deadlines to achieve high levels of customer satisfactionSupport the Head of Customer Care in delivering an excellent after-sales experienceWhat Were Looking ForPersonable and approachable with strong customer service skillsExcellent communicator both written and verbalHighly organised methodical and able to prioritise tasksConfident IT skills including Microsoft OfficePrevious experience in a similar role or knowledge of the housebuilding sector would be an advantageJob Ref: EN999Note: Hollyfield Personnel will only contact successful candidates. By applying for this position you consent to the retention of your details by Hollyfield Personnel.Required Experience:IC Key Skills Computer Science,user experience,User Interface,SME,CSS,Interaction Design,Windows,Android,Usability Studies,Visual Design,HTML,User Research,JavaScript,Web Services,Wireframes Employment Type : Full-Time Experience: years Vacancy: 1



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