Service Desk Engineer

6 days ago

Loanhead, United Kingdom Hays Talent Solutions Full time

Service Desk Engineer

Job in Edinburgh EH2 1HJ - £21.57 per hour PAYE/£24.18 per hour Umbrella

13/01/25 to 04/04/25

Working hours:

8.00 to 16.00

We have the pleasure of recruiting an IT Support Engineer to work in our Hatfield office for one of the UK's leading and most recognised IT Service providers. A real British institution and recognised organisation, my client is offering a fantastic contract to work with an IT supplier.

This fantastic opportunity has arisen due to the uplift in workload and working on new projects within the business.

We are seeking a highly skilled and customer-focused IT Engineer to join our Service Desk team.

The successful candidate will provide expert support for Windows 11 end-user devices, delivering exceptional customer experiences while resolving technical issues efficiently. This role requires strong communication skills, technical expertise up to second/third-line support, and the ability to work under pressure in a fast-paced environment.

Key Responsibilities:

* Serve as the primary point of contact for customers requiring technical support for Windows 11 devices.

* Diagnose, troubleshoot, and resolve complex hardware, software, and configuration issues, escalating where necessary.

* Deliver outstanding customer service, ensuring users feel at ease and confident in the support provided.

* Maintain accurate records of incidents, resolutions, and updates using the ticketing system.

* Collaborate with other teams to implement and improve support processes and knowledge-based resources.

* Stay current with Windows 11 updates, best practices, and new features to deliver effective support.

Required Skills and Experience:

* Proven experience of supporting Windows 11 in a service desk environment.

* Proficiency in troubleshooting end-user device issues, including hardware, drivers, networking, and software.

* Excellent customer communication and interpersonal skills.

* Strong problem-solving ability, with a methodical and patient approach to technical challenges.

* Familiarity with ITIL processes and service desk tools.

* Ability to work independently and as part of a team to deliver high-quality support.

Preferred Qualifications:

* Relevant IT certifications (e.g., Microsoft Certified: Windows Client, CompTIA A+).

* Experience with remote desktop tools and scripting (e.g., PowerShell) to automate tasks.

(work schedule Monday to Friday 08:00-16:00 with a 30-min break)

If you're interested in this role, click 'apply now' to forward Nikesh Parmar an up-to-date copy of your CV.

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

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