Customer Service Advisor
1 week ago
DescriptionCustomer Service Advisor - Birmingham City Council Contact CentrePermanentGradeConsultation grade - subject to formal evaluation under the Pay Equity ReviewWorking 36.5 hours per weekDo you have a passion for delivering excellent customer serviceWe are looking for enthusiastic and customer-focused individuals to join our Customer Services Team in Birmingham City Councils Contact Centre. As the nerve centre of our operations the Contact Centre plays a vital role in supporting Birmingham citizens.What Youll Be Doing:As a Customer Service Advisor you will be fully trained to:Respond to customer enquiries ensuring accurate information is provided and guiding them to the appropriate council services via digital channels or telephone.Handle a wide range of calls from diverse customers delivering high levels of satisfaction by getting it right the first time.Provide consistently excellent customer service and achieve positive outcomes for our citizens.Take ownership of customer complaints resolving them professionally and compassionately following the correct procedures.What Were Looking For:Strong communication and interpersonal skillsA commitment to delivering outstanding customer serviceAbility to work in a fast-paced environmentProblem-solving skills and a proactive attitudeExperience of working in a Local Authority Customer Contact CentreWhy Join UsWe welcome applications from individuals with caring responsibilities and offer flexible working options to support work-life balance.Please upload your up-to-date CV via the attachments part of your application this is required for shortlisting. Unfortunately we cannot consider any applications without a CV attachedBirmingham City Council is an accredited Disability Confident Leader employer andwe arecommitted to employing retaining and developing all of our people.We want to ensure your recruitment journey with us is a positive and equitable one so please let us know if there are any reasonable adjustments additional support accessibility needs or if there is any way in which we can support you through your application.For any informal enquires please contact:We welcome applications from people with caring responsibilities and flexible working options will be considered.Proof of Right to work in the UK will be required for all applicants in accordance withUK Home Office requirements before any employment offer can be confirmed.Job Description and PersonSpecificationRequired Experience:Unclear Seniority Key Skills Sales Experience,Time Management,Order Management System,Customer Service,Dealership Experience,GM Vehicles,Retail Sales,Tire Service,Automotive Repair,OSHA,Service Writing,Automotive Service Employment Type : Full-Time Experience: years Vacancy: 1 Monthly Salary Salary: 24796 - 26824
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