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Sales and Aftersales Co-ordinator

2 months ago

Leeds, United Kingdom Mpeople Recruitment Full time

After Sales Co-ordinator

Leeds

£24K - £25K plus bonus

Enhanced Pension Scheme, Full-Time, 35 hours Mon – Fri Free Life Assurance Cover Sick Pay Scheme  30 days Holiday + Bank Holidays  Enhanced Maternity & Paternity Leave and Pay  Free Healthcare Cash Plan Cover 

Our client based in Leeds is actively seeking an experienced Aftersales Co-ordinator due to internal promotion.

Collaborating closely with Area Sales Managers to deliver exceptional day-to-day sales and administration support in adherence to all Company procedures.

Maintain clear and open communication channels with ASMs and internal departments to ensure the efficient management of sales orders.

Efficiently responding to and managing customer requests received via email and telephone, utilising our CRM system to provide prompt and effective resolutions that uphold our commitment to outstanding customer service.

Providing customers with pre-sales support, demonstrating your expertise in determining when to escalate complex inquiries to our Technical specialists, Business Development teams, or European language specialists. Additionally, contribute valuable insights for developing new knowledge base articles that cater to internal and customer needs.

Assisting customers throughout the purchase process, addressing any challenges that may encounter, such as order placement difficulties, payment concerns requiring collaboration with our Accounts Department, and cancellations due to various reasons and returns. 

Coordinating transport partner collections, will ensure a smooth customer experience. 

Taking a proactive approach in cultivating strong relationships with both existing and potential customers, actively contributing to sales growth and identifying promising business opportunities.

Managing stock availability with a proactive approach, including vital backorder management, to guarantee efficient order fulfilment while optimising warehouse capacity and effectively managing working capital levels.

Promptly communicate updates to ASMs and customers, providing regular status reports for enhanced transparency.

Establishing effective communication between the Accounts Department, customers, and ASMs to proactively address any invoice or credit issues, ensuring timely resolution and safeguarding seamless order processing.

Efficiently processing all credit notes as required, securing necessary approvals, and adhering to all Company procedures for smooth financial transactions.

Conducting monthly monitoring and review of loan stocks and evaluations.

This is a fast paced varied role, where no 2 days will be the same.

If you would like any further details, please forward your CV for consideration.

Mpeople are a recruitment business acting on behalf of our clients, if you do not receive a response within 5 days please presume you have been unsuccessful on this occasion