Service Desk Technician

2 months ago

Leeds, United Kingdom Markel Full time

Are you looking for a role where you can make a meaningful impact on IT Service Support?

We are seeking an individual to provide 1st line IT support for all employees of our client, a global leader in insurance.

What part will you play?If you're seeking an opportunity to make a real difference, you've found it. Our client fosters a global community of innovators and problem-solvers, continuously pushing boundaries. By realising your potential, you'll help others achieve theirs. Join the team and be part of something special.

The opportunity:Our IT Service Desk operates 24/7, providing global support to employees across various regions. With teams based in both the UK and US, we ensure round-the-clock IT assistance. Due to continued growth and investment, we're expanding our team in Leeds and looking for an additional 1st line support analyst.

What you'll be doing:This role involves providing 1st line support across various channels, including phone, ITSM tool requests, and in-office walk-ups. You will troubleshoot hardware, software, network, and telecommunications issues. You'll also maintain records in the Service Management ticketing system and follow procedures for efficient issue resolution.

Above all, you'll be contributing to the customer-focused culture that our client is known for.

Our must-haves:

  • Excellent customer service focus and communication skills.
  • Strong motivation to contribute to a best-in-class service desk.
  • Some experience in a similar role is ideal, though we are open to candidates looking to start their IT career.
  • ITIL knowledge is advantageous.

Who we are:Our client is a global organisation within the insuance sector, known for its innovation and commitment to excellence, with offices across multiple countries.

What's in it for you?

  • Competitive starting salary with annual bonus and a strong benefits package.
  • 25 days of paid holiday plus Bank Holidays, with the option to buy/sell additional leave.
  • Excellent pension scheme, private medical and dental cover, life assurance, travel insurance, income protection, and more.
  • Plenty of opportunities for learning, growth, and career development.

Are you ready to play your part?Apply now to join a team that values diversity, promotes inclusivity, and encourages flexible working arrangements.

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