Assistant Operations Center Manager

3 weeks ago


Bangor, United Kingdom Teleperformance Careers Full time

Job Title: Assistant Operations Center Manager

Department: Operations (Public Sector)

Management Responsibility for: Team Leaders

Travel Required: Yes - Infrequent

Reports to: Operations Centre Manager

Location: Site-Based Bangor

Contract Type: TBC

Job Summary / Overview

The Assistant Operations Centre Manager (AOCM) is responsible for delivering high levels of performance and employee engagement in their business area across a multifunctional back office and Contact Centre team, which will in turn drive high profitability and client satisfaction. They will do this by ensuring a positive and productive working culture, through their ability to lead, inspire, motivate, develop and manage their people to deliver exceptional levels of quality and customer experience whilst meeting all relevant operational and business KPIs.

Working closely with all key stakeholders within the campaign this role will be based on site and/or working at home (WAH)



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