IT Support Analyst

3 weeks ago


London, United Kingdom Comtecs Ltd Full time

IT Support Analyst/Desktop Support Analyst - 1st & 2nd Line Support, Win11, Windows Server AD/GP/AzureAD, MS Office 365, LAN/Wireless, Contract, (Inside I335), Central London/South West London (Onsite 5 days per week), £175 - £200 p/day (Contract Rate)Medium sized construction and building services company, (part of major conglomerate) seeks an IT Support Analyst to provide 1st & 2nd line support as part of a small team, for around 200 users in London. IMMEDIATE START/1 WEEK MAXYou will provide user and technical support over the phone, at the desktop and remotely providing high quality customer service at all times. You will work within a small internal team of IT engineers and as such gain a great deal of ownership and technological exposure, retaining input when escalating issues so as to develop technological expertise. Your core duties and activities will include:Providing 1st & 2nd line support across laptops, PC's, and Mobile DevicesManagement of Win11, MacOS/X, iPhone mobile devices printers, printer networksSupport for MS Teams and Video Conferencing facilities.Resolving technical issues such with network connections (LAN/VPN/Wireless1st Line VoIP phone system support (basic support and liaison with 3rd party vendors)User support and training on MS Office applications including Powerpoint, Excel & Outlook.Management of user profiles within Win...


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