Regional Customer Service Officer

3 weeks ago


Inverness, United Kingdom Search Full time

**Job Title:** Customer Service Advisor**Location:** Inverness**Salary:** £23,088 **Working Arrangement:** Hybrid / Flexible Working**Benefits:**- 25 days annual leave + 9 public holidays- Opportunities for career development- Supportive and dynamic work environmentWe are working in partnership with a company committed to delivering high-quality end-to-end services to their customers. They provide exceptional customer support through comprehensive assessments and appropriate aftercare, ensuring every interaction is handled with care and professionalism**Key Responsibilities:**- Take ownership of customer enquiries, ensuring they are resolved in a timely and satisfactory manner- Deliver high levels of customer service both face-to-face home visits and over the phone- Tailor services to meet the unique needs of each customer- Work towards set targets to ensure the highest standards of service- Liaise with local third parties and key contacts to provide seamless support**Who We're Looking For:**- Proactive Individual: You take initiative and are driven to provide the best service possible- Empathetic and Understanding: You are compassionate and skilled at working with vulnerable customers- Attention to Detail: You ensure accuracy and thoroughness in all aspects of your work- Customer Service Excellence: You consistently deliver high levels of customer service- A team player: enthusiastic and interested in helping people If you feel you would be the right fit, apply today



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