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IT Support Apprentice

2 months ago

Glasgow, United Kingdom QA Full time

Keppie Design are an interior design company who have recently celebrated 170 years as a company Their story is one of innovation, resilience and trend-setting. The predecessors set a high bar for inspiring, personable and dynamic leadership, and they are incredibly proud to be the custodians of a rich and diverse Scottish heritage. There is barely a city or town in the country that doesn’t have a building designed by the talented people who have worked for the firm.

Due to continued growth the organisation requires a young talented individual with a keen passion for IT. You'll have the opportunity to work for a massive company with such a rich history, have the opportunity to climb the work ladder within IT and tech, and also have the opportunity to gain your Digital Helpdesk Support Level 6 qualification.  

Responsibilities:

  • Providing first and second level IT support to all staff in the business, utilising helpdesk system to log and document any support tickets fully
  • Undertaking administration and routine maintenance of Keppie IT systems
  • Configuration and provision of IT resources and services
  • Assisting with the ongoing improvement and upgrading of existing IT systems
  • Assisting in resolving issues on network infrastructure, servers, and external IT services
  • Logging and progressing faults with external suppliers such as cloud services, mobile phones, printing, scanning and wide area networks
  • Supporting mobile or remote users on iOS / VPN and cloud platforms
  • Assisting staff to setup and where necessary, troubleshooting video conferencing, MS Teams, Zoom and WebEx sessions

Required skills:

  • Good communication and customer service
  • Genuine passion for IT
  • Keen to learn more about IT and have a long career
  • Adaptable and confident

Salary:

£16,000 per annum

Working hours:

Monday to Thursday, 8:30am – 5:30pm, Friday 8:30am – 2:30pm

Benefits:

This is a fantastic opportunity. Alongside the attractiveness of the company, you'll enjoy the perks of a short day on a Friday, team events, an unmatched office culture, and overtime have life assurance at 2 times your annual salary, pension scheme and health insurance benefit from 6 months service.

If you are a young person looking to take the next step of your professional career and find a role within IT that could be for you and your long term future, then please apply below

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

Important information:

This vocational apprenticeship comprehensively supports your specific job role with this particular employer.  Throughout your learning journey, you are fully supported by your dedicated QA skills coach and your mentor at work.  They ensure you settle in, help you develop all the skills you need to be successful in your job role and pass your assessments, and can provide one to one support.

Starting with insights into your current potential, they plan your growth in a programmatic way, close skills gaps with immersive training and ensure what you learn is applicable to what you do. They talk you through the specifics on the qualifications you gain and how they align in particular to your day to day role.

On completion, as well as the valuable work experience you have gained, you get a nationally recognised qualification at SCQF Level 6. 

If you are interested in starting your career and receiving a work based qualification at the same time APPLY NOW