Customer Support Advisor

4 weeks ago

Dorchester, United Kingdom Colten Care Limited Full time

Customer Support Advisor Salary: £36,000 **At Colten Care we are proud to offer career development opportunities, and a range of pay enhancements across our roles. Contact us to find out more**40 hours per week, Mon to Fri, 9.00 am to 5.00 pm Introduction Were looking for an empathetic and driven Customer Advisor to join our team atCastle View in Dorchester in Dorset and Abbey View in Sherborne, Dorset. Youll ensure your homes maintain high levels of occupancy by nurturing quality leads into sales, providing an outstanding customer experience throughout the process, including show arounds for customers and professionals. Youll engage with the local community and professional contacts, being an ambassador for Colten Care, whilst supporting local promotional activities and events. Youll work closely with the Home Manager and care home teams to provide a professional warm welcome to visitors, escorting them on arrival and helping residents settle into their new home. Youll be the compassionate and empathetic ear for families and relatives, responding to requests for assistance and administrative support. Youll provide reassurance at every point of the enquiry journey. About you Youre passionate about helping people, particularly the older generation, always ready with a listening ear. Youre empathetic and compassionate, able to find the right balance between sales and customer service. Youre professional, organised, and self-motivated, with a proven track record within a sales environment. You use your initiative and adapt quickly to fast-paced environments. Youll be literate and numerate with experience of the Microsoft Office suite. Youll be a car driver and own your own car, as youll be covering two homes during the working week. Essential requirement- Business insurance is essential due to travel during work hours About Colten Care Were an award-winning, family-owned, independent care home group, with an outstanding reputation in the industry. This is due to our amazing people and our focus on keeping the resident at the heart of everything we do. We strive to be the best we can hence why all 21 of our nursing homes are rated at least good and 7 are outstanding by the CQC, our national regulator. If a career in elderly care is for you then you want to be part of the team at Colten Care. Benefits Uniform provided Excellent inductions, training and on the job supportReal career progression opportunities Annual pay review Choice of hot or cold meals and drinks on duty Contributory pension scheme Background checks at no cost to you.TPBN1_UKTJ

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