Technical Customer Service Advisor

3 weeks ago


Redditch, United Kingdom ASC Connections Full time

A Technical Customer Service Advisor is required to join a well-established manufacturing company based in Redditch. This is a customer-facing role where you'll be responsible for delivering effective account management and providing technical drawing support.As a Technical Customer Service Advisor, your responsibilities will include:Creating and updating technical drawings using CAD softwareManaging customer accounts to ensure high levels of satisfaction and retentionMonitoring account performance and identifying opportunities for growthFollowing up on quotations to support conversion and maintain pipeline visibilityTo be successful in this role, you should ideally have:Working knowledge of CAD softwarePrevious experience in technical account managementBackground in manufacturing or engineering industriesStrong attention to detail and accuracyWhat's on offer:Monday to Friday working hours: 7:30am - 4:30pm (early finish at 1:30pm on Fridays)Salary from £30-38,000p/a dependent on experience33 days annual leave (including bank holidays)Benefits including pension scheme, Employee Assistance Programme (EAP), and life insuranceIf you are interested in this Technical Customer Service role, please Apply today.AS...



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