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Contract 2nd Line Desktop and End User Support Engineer

2 months ago

Woking, United Kingdom Chameleon IT Solutions Limited Remote Work Freelance Full time

Contract 2nd Line Desktop and End User Support Engineer Required (Inside IR35)

Our Surrey based client seeks an experienced 1st / 2nd line support engineer with the following must have skills and experience:

Min of 3 years of commercial 1st / 2nd line support experience

Role:

Act as 1st / 2nd line support engineer within a global enterprise support team using JIRA helpdesk to manage requests and incident tickets ensuring they are resolved in a timely manner, meeting quality standards.

Provisioning and support of IT related equipment

Support on-site activities aligned to the Workplace role including but not limited to IT deskside support, IT Hardware maintenance and decommission of IT assets.Technical Experience:

  • Microsoft Windows o/s (Windows 10/11) - working knowledge of build, configuration and registry settings.
  • Desktop hardware architecture.
  • Application deployment via Endpoint central / intune.
  • Microsoft Office suite - configuration, templates, macros, add-ins, advanced features and user preference configuration.

Office 365, TEAMs, Exchange On-line, One Drive and SharePoint.

  • Active Directory - basic user administration both on premise and entraID - new users / terminations.
  • Working knowledge of intune.
  • MFA - Okta user administration / Microsoft Authenticator.

Nice to have:

  • Some knowledge/experience with servers & networking equipment

This role will be initially based in Woking and will move to Weybridge after 3 months

Please note only candidates with all of the above essential skills will be considered for this role.