Internal Account Manager

6 days ago

Telford, United Kingdom Bischof+Klein Full time

Reporting To

Sales Office Manager


Location

Office (Telford, Shropshire) / Hybrid


The Company

The B+K-GROUP is a €500m+ p.a. turnover, family owned, leading European full-service supplier of flexible plastic and laminate packaging and technical films. B+K employs a total of around 2,800 staff at five production plants in Germany, France, the United Kingdom and Poland. It is represented around the world by a strong network of sales offices.


Its UK site in Telford Shropshire employs c100 people.With a turnover in excess of £25m p.a. the business has a blue-chip customer base in consumer and industrial markets including international brands and household names.


The site houses modern blown multi-layer film extrusion technology, high quality flexographic presses (8 and 10 colour) with in-line laser and slitting technology and conversion equipment manufacturing blown mono and co-extruded films, printed film and heavy-duty sacks. Business case for further investments have been submitted.


Job Purpose

The Internal Account Manager is responsible for managing and nurturing relationships with existing clients, ensuring the highest level of service and customer satisfaction. This role aims to maximise sales volume, support external sales efforts, and maintain operational excellence by following established company procedures. The Internal Account Manager will be pivotal in processing customer orders, monitoring order progress, and liaising with various departments to ensure timely and efficient delivery. The role also involves the analysis of commercial data, assisting with quotations, and managing customer feedback to drive continuous improvement and support business growth.


Key Responsibilities

To adhere to and follow the procedures detailed in the Bischof + Klein (UK) Quality Manual.

To maintain regular contact with existing accounts with the objective of maximising sales volumes.

Support the Commercial Director and Sales Office Manager preparing and following up quotations + tenders for existing/new customers. Raise customer credits and additional invoices for the finance team to process when required.

Run and analyse commercial reports and data.

To assist and support external sales staff in gaining new customers.

To interpret verbal and written orders from customers and complete clear concise written works orders to ensure that the product complies with customer requirements. This will involve liaison with the Production departments.

To monitor the progress of orders. Liaising with all other departments to ensure that customers delivery requirements are met, identify potential supply problems and resolve them satisfactorily.

To liaise with customers to ensure that commercial finished goods stock levels are kept to the absolute minimum.

To enter and progress customer complaints in order that they are resolved quickly and customer satisfaction is maintained.

To perform ad hoc tasks as requested by the Commercial Director and Sales Office Manager


Candidate Profile

  • Experience: Proven experience in account management, sales support, or customer service roles, preferably in the flexible packaging or related industries.
  • Customer-Centric: Demonstrates a strong commitment to customer satisfaction, always prioritising the client’s needs and working to exceed their expectations.
  • Commercial Acumen: Proficient in handling quotations, tenders, and order processing.
  • Analytical skills: The ability to interpret data and reports
  • Communication Skills: Excellent communication, ability to work collaboratively across departments, particularly with production and sales teams
  • Problem-Solving: a proactive approach to identifying and resolving potential issues is required


Personal Attributes

The ideal candidate will be able to demonstrate the following:

Excellent Communication Skills: Capable of articulating ideas clearly and effectively in both written and verbal communication, with an ability to listen actively and understand customer requirements.

Highly Organised: Manages time efficiently, prioritises tasks, and demonstrates strong organisational skills to handle multiple accounts and orders simultaneously.

Collaborative Team Player: Works well with cross-functional teams, enabling a cooperative environment and effectively liaising with production, sales, and other departments.

Attention to Detail: Exhibits a meticulous approach to order processing, quotations and reporting, ensuring accuracy and adherence to quality standards.

Adaptable and Resilient: Comfortable working in a dynamic environment, remains composed under pressure, and can quickly adapt to changing client needs and business priorities.

Integrity and Professionalism: Upholds company policies and quality procedures, demonstrating a strong ethical approach in all interactions with customers and internal teams.

Initiative and Drive: Self-motivated with a strong sense of initiative, consistently looking for ways to improve processes and support the company’s commercial objectives.


Salary & Benefits

  • Salary Package: Competitive and negotiable based on experience.
  • Pension: Defined contribution pension scheme with matching employer contributions up to 5%.
  • Other Benefits: Death in service (3x salary), income protection insurance, and 25 days holiday (increasing to 27 with service) plus bank holidays.

This role is perfect for a proactive, self-motivated individual with a strong background in account management and sales support. If you excel in building client relationships, enjoy problem-solving, and thrive in a dynamic, customer-focused environment, we’d love to hear from you. Join us and be part of a growing company with excellent market potential. Direct applications only—no agencies, please.

  • Internal Account Manager

    5 days ago

    Telford, United Kingdom Bischof+Klein Full time

    Reporting ToSales Office ManagerLocationOffice (Telford, Shropshire) / HybridThe CompanyThe B+K-GROUP is a €500m+ p.a. turnover, family owned, leading European full-service supplier of flexible plastic and laminate packaging and technical films. B+K employs a total of around 2,800 staff at five production plants in Germany, France, the United Kingdom and...

  • Accounting Professional

    3 weeks ago

    Telford, Telford and Wrekin, United Kingdom Magna International Inc. Full time

    **Financial Excellence at Magna International**We are seeking an exceptional Accounting Professional to join our team at Magna International. This is a fantastic opportunity to work in a fast-paced and dynamic environment, where your expertise will make a significant impact on the company's financial performance.The estimated salary for this position is...

  • Internal Account Manager

    6 days ago

    Telford, UK, Shropshire, United Kingdom Bischof+Klein Full time

    Reporting ToSales Office ManagerLocationOffice (Telford, Shropshire) / HybridThe CompanyThe B+K-GROUP is a €500m+ p.a. turnover, family owned, leading European full-service supplier of flexible plastic and laminate packaging and technical films. B+K employs a total of around 2,800 staff at five production plants in Germany, France, the United Kingdom and...

  • International Procurement Accountant

    3 weeks ago

    Telford, Telford and Wrekin, United Kingdom International Procurement and Logistics Full time

    Accountancy and procurement go hand-in-hand at International Procurement and Logistics. We are looking for an experienced Accounts Assistant/Management Accountant to join our Finance Team.The ideal candidate will be a motivated individual with AAT qualifications, advanced analytical skills, and the ability to work under pressure in a fast-paced...

  • Tooling Accountant

    3 weeks ago

    Telford, Telford and Wrekin, United Kingdom Magna International Inc. Full time

    We are hiring a skilled Tooling Accountant to work at our location in Canada.The estimated salary for this role is approximately $85,000 - $115,000 per year, depending on experience and qualifications.This permanent position reports to the Accounting Manager and involves general and specific job duties as follows:Follow established accounting policies and...

  • Sales Account Manager

    2 months ago

    Telford, Telford and Wrekin, United Kingdom beBee Professionals Full time £30,000 - £45,000

    Account Executive Job DescriptionWe are seeking a skilled Account Executive to join our team at beBee Professionals in the UK. The role involves managing client relationships, driving revenue growth, and ensuring customer satisfaction.Key Responsibilities:Manage a portfolio of existing clients, ensuring their needs are met.Identify and develop new business...

  • Account Management Associate

    2 months ago

    Telford, Telford and Wrekin, United Kingdom beBee Professionals Full time £22,000 - £28,000

    We are seeking an Account Management Associate to join our team at beBee Professionals. Key responsibilities include:Providing exceptional customer service and support.Managing customer accounts and processing orders.Collaborating with internal teams to ensure seamless customer experiences.Documenting customer interactions and follow-up...

  • Sales Account Manager

    3 weeks ago

    Telford, Telford and Wrekin, United Kingdom Magna International Inc. Full time

    Job Title: Sales Account ManagerWe are seeking an experienced Sales Account Manager to join our New Mobility group at Magna International Inc. in Troy, MICHIGAN, US, 48083. This role will be responsible for managing sales related to Magna's New Mobility AMR & Software suite of services.Key Responsibilities:Serve as the primary point of contact for sales...

  • Internal Audit Manager

    3 weeks ago

    Telford, Telford and Wrekin, United Kingdom Magna International Inc. Full time

    About the RoleWe are seeking an experienced Internal Audit Manager to lead our Professional Practices team at Magna International Inc. This is a dynamic 18-month contract opportunity that offers a challenging and rewarding experience.

  • Strategic Account Sales Manager

    2 weeks ago

    Telford, United Kingdom QTM Recruitment Full time

    QTM provide IT Consultancy services across the SDLC, specialising in QA, helping complex enterprise to deliver systems of exceptional quality to their customers. We are looking for a Strategic Account Sales Manager to play a critical role in building new relationships with strategic clients. An incentive-based role, ultimately you will be responsible for...

  • Strategic Account Sales Manager

    4 weeks ago

    Telford, United Kingdom CV-Library Full time

    QTM provide IT Consultancy services across the SDLC, specialising in QA, helping complex enterprise to deliver systems of exceptional quality to their customers. We are looking for a Strategic Account Sales Manager to play a critical role in building new relationships with strategic clients. An incentive-based role, ultimately you will be responsible for...

  • Financial Accountant

    2 months ago

    Telford, United Kingdom CV-Library Full time

    Financial Accountant £45,000 - £52,000 + bonus Telford (Hybrid 1 day p/week) Are you a Financial Accounting biased finance professional looking to develop your skills into a more varied all-round role moving forward? If so, keep reading. Seymour John is partnering with a £200m+ international manufacturer who seek to recruit a Senior...

  • Lead Accountant

    2 weeks ago

    Telford, United Kingdom CV-Library Full time

    Lead Accountant Pertemps are currently recruiting for a Lead Accountant on behalf of our client in Shifnal, Shropshire. The Successful candidate will have a client centred approach and will be able to build strong relationships with both internal and external stakeholders. Hours: Mon-Fri - 36.25 hours per week | Office based. Salary: £34,000...

  • Automotive Accounting Specialist

    3 weeks ago

    Telford, Telford and Wrekin, United Kingdom Magna International Inc. Full time

    We are seeking an experienced Automotive Accounting Specialist to join our team at Magna International Inc. in Canada.The estimated salary for this role is approximately $80,000 - $110,000 per year, depending on experience and qualifications.This permanent position reports to the Accounting Manager and involves general and specific job duties as...

  • Management Accountant

    3 weeks ago

    Telford, United Kingdom CV-Library Full time

    We are seeking an experienced and highly skilled Senior Accountant to join a leading manufacturing company based in Telford, known for its high-quality products and innovative approach. This is a key role within the business, responsible for overseeing financial operations, ensuring the integrity of financial reporting, and providing strategic financial...

  • Assistant Management Accountant

    5 days ago

    Telford, United Kingdom SF Recruitment Full time

    SF Recruitment are delighted to be working with a leading business based in Telford. Our client, a leading name in the industry, is seeking an Assistant Management Accountant to join their dynamic team. This is a fantastic opportunity for someone who is keen to develop their skills and grow within a supportive and forward-thinking environment. About the...

  • Assistant Management Accountant

    6 days ago

    Telford, United Kingdom CV-Library Full time

    SF Recruitment are delighted to be working with a leading business based in Telford. Our client, a leading name in the industry, is seeking an Assistant Management Accountant to join their dynamic team. This is a fantastic opportunity for someone who is keen to develop their skills and grow within a supportive and forward-thinking environment. About the...

  • Senior Account Manager

    5 months ago

    Telford, United Kingdom Culina Group Full time

    Job Description Reporting to the Head of Commercial, the Senior Account Manager will be responsible for strategically developing the relationship and managing profitability of CML Fulfilment and Logistics key accounts. Working hours: Monday to Friday, 09.00-17.00 Some travel will be required to our CML site in Lutterworth and Customer meetings. ...

  • Sales Account Manager

    2 months ago

    Telford, Telford and Wrekin, United Kingdom beBee Professionals Full time £30,000 - £45,000

    We are seeking a skilled Sales Account Manager to manage and nurture client relationships, ensuring customer satisfaction and identifying new opportunities to expand our business.Key Responsibilities:Develop and maintain strong relationships with existing clients, acting as their primary point of contact.Identify and pursue new sales opportunities within the...

  • Assistant Management Accountant

    1 month ago

    Telford, United Kingdom CV-Library Full time

    This Assistant Management Accountant role is a fantastic opportunity for an ambitious individual with a strong accounting background. The successful candidate will play a critical role in supporting the company's finance department in the FMCG industry. Client Details Our client is a major player in the FMCG industry with a global reach. With over...