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Retail Area Manager

1 month ago

WaltononThames, United Kingdom Layka Recruitment Full time
Layka Recruitment are proud to represent a well established bakery, based in Surrey in their recruitment of an Area Manager. Salary up to £32,000 + bonus, company car, mobile & laptop. Free lunches for employees, trade discounts and cycle to work scheme.  Main DutiesSTAFF
  • Advise recruitment needs to Head Office and join individual and group interviews for new staff when required
  • Train, mentor and lead your team.
  • Work closely with Retail Managers.
  • Ensure shops are staffed appropriately and within budget.
  • Staff Scheduling
  • Oversee absence procedure regarding staff cover.
  • Handle any staffing issues.
  • Motivate Retail team.
TRAININGWork closely with the other Area Managers to ensure staff have tools to:
  • Increase sales and customer numbers.
  • Provide high quality, consistent customer service and ensure high standards are maintained in all aspects of the running of the shops
  • Complete initial 2 weeks induction training & 3-month probation period with support from HR.
  • Have excellent product knowledge.
  • Minimise waste and manage stock levels.
  • Reporting sales and initiating target driven sales.
COMMUNICATION
  • Keep communication channels open and clear.
  • Use discretion when handling information, in accordance with GDPR.
  • Communicate information to staff, office and bakery.
  • Set clear roles and responsibilities for shop staff.
  • Ensure all staff understand our vision and strive towards business goals.
  • Anticipate problems and flag up to senior management team.
  • Report back to Commercial Manager on a regular basis and keep informed of all significant developments.
CUSTOMERS
  • Understand the importance of good customer service and how to achieve it.
  • Put yourself in place of the customer, ensure we are offering outstanding service they would not get elsewhere.
  • Deal with any customer complaints - appropriately and professionally. Seek advice from senior management team if necessary.
GENERAL ATTITUDE AND BEHAVIOUR
  • Be: responsible; conscientious; committed; professional; proactive; co-operative; enthusiastic; ambitious; cheerful and helpful.
  • Always think ‘how could we do this better?’ re: efficiency, ordering, procedures, selling, team working, morale.
  • Demonstrate leadership skills with the ability to inspire and motivate others.
  • Exhibit a passion for detail and the ability to maintain the brand across all branches.
Hours of work: 5 days per week Monday-Saturday, approximately 40 hours per week according to the needs of the business. On call 06:30-20:00 for staff absence reporting and cover purposes.Benefits:Uniform providedCompany eventsCycle to work schemeFree bread50% off for employees10% off at Eight on the River CafePension SchemeA box of cakes on your birthdayFree meal provided every shiftHoliday entitlement of 28 days including bank holidays pro rataEmployee assistance 24/7 helpline offering free confidential advice and supportEligible for Area Manager bonuses after a successful 3 month probation periodCompany car providedCompany phone providedCompany laptop provided

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