Repairs Customer Service Manager MM2
3 weeks ago
Ability to engage, coach and motivate teams and set clear targets and expectations. Evidence of high levels of customer service and satisfaction. Experience of successfully managing performance and providing clear constructive feedback. Experience of successfully implementing plans and projects to time and budget. Ability to effectively plan and manage budgets and resources. Demonstrates a good understanding of the political structure and role of elected members. Ability to work collaboratively both with own service and across other services. As a regular and intrinsic part of this role required you to speak to members of the public in English, the ability to converse at ease, politely and courteously with customers and provide advice in accurate spoken English is essential and consistent with the requirements of this role. Significant experience of running a high performing multi-channel housing call centre. Experience in designing and implementing sustainable change and improvement programmes aimed at trade-based operatives that drive engagement and empowerment. Experience of and understanding of the importance of involving residents in management decisions and service delivery. Experience of complaint services, ensuring root cause analysis and learning from complaints. Experience of exploiting technology to deliver enhancements in the customer experience. Experience of working in face-paced environment, with many competing priorities. Experience of managing projects. Experience of working in a political environment.
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Repairs Customer Service Manager MM2
1 day ago
Enfield Town, Greater London, United Kingdom CRA GROUP LIMITED Full timeJob Title: Repairs Customer Service Manager MM2As a key member of the Council, you will be responsible for leading and managing a team to deliver high performance. You will ensure that corporate and departmental people practices are understood and implemented within your service. You will effectively manage budgets and projects within your service, ensuring...
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Repairs Customer Service Manager MM2
1 day ago
Enfield Town, Greater London, United Kingdom CRA GROUP LIMITED Full timeJob Title: Repairs Customer Service Manager MM2As a key member of the Council, you will be responsible for leading and managing a team to deliver high performance. You will ensure that corporate and departmental people practices are understood and implemented within your service. You will effectively manage budgets and projects within your service, ensuring...
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Repairs Customer Service Manager MM2
2 months ago
Enfield, United Kingdom CRA GROUP LIMITED Full timeAs a middle managerwithin the Council you will: Lead manage and motivate the team todeliver high performance. Ensure that corporate/departmental peoplepractices are understood and implemented within your service.Effectively manage budgets and projects within your serviceensuring effective cost management and prioritisation. Monitor andevaluate your team s...
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Customer Service Manager
2 weeks ago
Enfield Town, Greater London, United Kingdom CRA GROUP LIMITED Full timeJob Title: Repairs Customer Service ManagerAs a key member of our team, you will be responsible for leading the housing resolution customer support team, providing leadership support and motivation to ensure all staff are recruited, trained, managed, appraised, and developed effectively.Key Responsibilities:Lead the housing resolution customer support team,...
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Customer Service Manager
2 weeks ago
Enfield Town, Greater London, United Kingdom CRA GROUP LIMITED Full timeJob Title: Repairs Customer Service ManagerAs a key member of our team, you will be responsible for leading the housing resolution customer support team, providing leadership support and motivation to ensure all staff are recruited, trained, managed, appraised, and developed effectively.Key Responsibilities:Lead the housing resolution customer support team,...
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Repairs Supervisor
4 weeks ago
Enfield Town, United Kingdom Service Care Solutions Full timeService Care Solutions is seeking a dedicated and experienced Repairs Supervisor for our client in Enfield. This is a fantastic opportunity to join a dynamic team, where you will oversee a high-performing team of repairs operatives. Your role will be crucial in maintaining high standards of work quality and ensuring the efficient use of materials. This is...
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Repairs Supervisor
1 week ago
Enfield Town, United Kingdom Service Care Solutions Full timeService Care Solutions is seeking a dedicated and experienced Repairs Supervisor for our client in Enfield.This is a fantastic opportunity to join a dynamic team, where you will oversee a high-performing team of repairs operatives. Your role will be crucial in maintaining high standards of work quality and ensuring the efficient use of materials.This is a...
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Homeownership, Rent and Service Charge Manager
4 weeks ago
Enfield, United Kingdom Enfield Council Full timeJob DescriptionWho You Are Strong leader who can engage, coach, and motivate teams. Committed to delivering high levels of customer service and satisfaction. Experienced in managing performance, budgets, and projects to time and budget. Knowledgeable about leasehold management and relevant legislation. Collaborative team player who understands the...
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Repairs Team Lead
4 days ago
Enfield Town, United Kingdom Service Care Solutions Full timeRepairs Supervisor Job DescriptionService Care Solutions is seeking a dedicated and experienced Repairs Supervisor to join our team in Enfield.This is a fantastic opportunity to work with a dynamic team, where you will oversee a high-performing team of repairs operatives.Your role will be crucial in maintaining high standards of work quality and ensuring the...
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Repairs Team Lead
3 days ago
Enfield Town, United Kingdom Service Care Solutions Full timeRepairs Supervisor Job DescriptionService Care Solutions is seeking a dedicated and experienced Repairs Supervisor to join our team in Enfield.This is a fantastic opportunity to work with a dynamic team, where you will oversee a high-performing team of repairs operatives.Your role will be crucial in maintaining high standards of work quality and ensuring the...
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Repairs Team Lead
3 days ago
Enfield Town, Greater London, United Kingdom Service Care Solutions Full timeRepairs Supervisor OpportunityService Care Solutions is seeking a dedicated and experienced Repairs Supervisor to join our team in Enfield. This is a fantastic opportunity to work with a dynamic team, overseeing a high-performing team of repairs operatives. Your role will be crucial in maintaining high standards of work quality and ensuring the efficient use...
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Repairs Team Lead
3 days ago
Enfield Town, Greater London, United Kingdom Service Care Solutions Full timeRepairs Supervisor OpportunityService Care Solutions is seeking a dedicated and experienced Repairs Supervisor to join our team in Enfield. This is a fantastic opportunity to work with a dynamic team, overseeing a high-performing team of repairs operatives. Your role will be crucial in maintaining high standards of work quality and ensuring the efficient use...
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Customer Service Manager
3 weeks ago
Enfield Town, Greater London, United Kingdom CRA GROUP LIMITED Full timeJob DescriptionJob Title: Customer Service Manager - Repairs Team LeadJob Summary:We are seeking an experienced Customer Service Manager to lead our Repairs Team and provide operational leadership for our Customer Service Team. The successful candidate will be responsible for designing operational plans to translate strategic objectives into tangible...
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Customer Service Manager
3 weeks ago
Enfield Town, Greater London, United Kingdom CRA GROUP LIMITED Full timeJob DescriptionJob Title: Customer Service Manager - Repairs Team LeadJob Summary:We are seeking an experienced Customer Service Manager to lead our Repairs Team and provide operational leadership for our Customer Service Team. The successful candidate will be responsible for designing operational plans to translate strategic objectives into tangible...
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Repairs Team Lead
4 weeks ago
Enfield Town, United Kingdom Service Care Solutions Full timeJob Summary:Service Care Solutions is seeking a dedicated and experienced Repairs Team Lead for our client in a dynamic environment.This is a fantastic opportunity to join a high-performing team, where you will oversee a team of skilled operatives and play a crucial role in maintaining high standards of work quality and ensuring the efficient use of...
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Repairs Team Lead
3 weeks ago
Enfield Town, United Kingdom Service Care Solutions Full timeJob Summary:Service Care Solutions is seeking a dedicated and experienced Repairs Team Lead for our client in a dynamic environment.This is a fantastic opportunity to join a high-performing team, where you will oversee a team of skilled operatives and play a crucial role in maintaining high standards of work quality and ensuring the efficient use of...
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Repairs Customer Service Manager
4 weeks ago
Enfield Town, Greater London, United Kingdom CRA GROUP LIMITED Full timeJob SummaryCRA GROUP LIMITED is seeking a highly skilled and experienced professional to lead our housing resolution customer support team.Key Responsibilities:Lead the housing resolution customer support team, providing back-office administration, first-tier escalation, inbox management, and support with complaints and member enquiries.Provide leadership,...
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Repair Services Supervisor
3 weeks ago
Enfield Town, Greater London, United Kingdom Wates Full timeJob Opportunity: Repairs SupervisorAbout WatesWates is a leading construction and property services company that delivers high-quality projects across various sectors. We are seeking a skilled Repairs Supervisor to join our Responsive Maintenance division.Key ResponsibilitiesService Delivery: Ensure the delivery of high-quality repair services to our...
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Repair Services Supervisor
3 weeks ago
Enfield Town, Greater London, United Kingdom Wates Full timeJob Opportunity: Repairs SupervisorAbout WatesWates is a leading construction and property services company that delivers high-quality projects across various sectors. We are seeking a skilled Repairs Supervisor to join our Responsive Maintenance division.Key ResponsibilitiesService Delivery: Ensure the delivery of high-quality repair services to our...
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Educational Psychologist
4 weeks ago
Enfield, United Kingdom Enfield Council Full timeJob Description Who You Are Possess an Honours degree in Psychology and a professional Educational Psychologist qualification from a recognised training course. Have successful experience either as a qualified Educational Psychologist or as a trainee EP on public sector placement. Skilled in working to a consultation model, conducting psychological...