Current jobs related to Group Aftersales Director - Southampton - Marshall Motor Group

  • Aftersales Department Lead

    2 weeks ago

    Southampton, Southampton, United Kingdom Pembrook Resourcing Full time

    Job OpportunityPembrook Resourcing is seeking a highly motivated and experienced Workshop Controller to lead our aftersales department.This challenging role involves overseeing the efficient operation of our client's workshop, developing staff to achieve maximum customer satisfaction, and working closely with the Group Aftersales Manager to celebrate and...

  • Aftersales Consultant

    6 months ago

    Southampton, United Kingdom The Watches of Switzerland Group Full time

    **Job Description**: Do you see yourself growing and developing your career in luxury retail? Can you build close relationships with clients that last beyond a single sale? Are you good at finding solutions that meet the specific needs of clients? Can you see yourself representing our brand with confidence and knowledge? Our Showroom Aftersales...

  • Aftersales Advisor

    7 months ago

    Southampton, United Kingdom Crescent Motorcycles Co Ltd Full time

    **Join Our Team at Crescent Yamaha Southampton!** - Aftersales Advisor Are you a motorcycle enthusiast with a passion for delivering outstanding customer experiences? Crescent Yamaha, a destination dealership with over 75 years of history in Southampton, is seeking a positive, dynamic, and self-driven individual to join our bustling and diverse Aftersales...

  • Aftersales Department Lead

    1 week ago

    Southampton, Southampton, United Kingdom Pembrook Resourcing Full time

    About the RolePembrook Resourcing is recruiting a skilled Workshop Controller to lead their client's aftersales department. The successful candidate will be responsible for overseeing the day-to-day operations of the workshop, ensuring that all tasks are completed to a high standard.The ideal candidate will have extensive technical knowledge, gained in the...

  • Aftersales Department Supervisor

    1 week ago

    Southampton, Southampton, United Kingdom Pembrook Resourcing Full time

    Pembroke Resourcing Job Description:Job Summary: Our client's aftersales department is seeking a Workshop Controller to lead their team. If you're a strong leader with excellent technical knowledge and management experience, this could be the perfect opportunity for you.Responsibilities:Manage workshop resources effectively, ensuring smooth...

  • Operations Director

    2 weeks ago

    Southampton, Southampton, United Kingdom This is an IT support group Full time

    **Hendy Group: A Leading Automotive Retailer**We are proud to have become a leading automotive dealer group employing 1600 colleagues, representing 20+ manufacturer brands across 60+ locations.To continue our success and build for future growth, we are reviewing the way in which we operate to enhance efficiency, streamline communication, and improve...

  • Aftersales Team Lead

    3 weeks ago

    Southampton, Southampton, United Kingdom Silcom Recruitment Limited Full time

    Job OverviewSilcom Recruitment Limited is seeking an experienced Service Manager to join their dealership group. The successful candidate will have a proven track record in aftersales service operations and a commitment to delivering outstanding customer service.Key ResponsibilitiesTeam Leadership: Lead the service team, driving high performance and job...

  • Technical Service Director

    2 weeks ago

    Southampton, Southampton, United Kingdom Pembrook Resourcing Full time

    Aftersales OpportunityWe are seeking a skilled Workshop Controller to oversee the efficient operation of our client's aftersales workshop in a dynamic and fast-paced environment.The successful candidate will be responsible for developing staff to achieve maximum customer satisfaction, working closely with the Group Aftersales Manager to celebrate and achieve...

  • Automotive Retail Manager

    2 weeks ago

    Southampton, Southampton, United Kingdom This is an IT support group Full time

    **Drive Operational Excellence at Hendy Group**We are seeking a skilled Operations Director to join our team and lead the charge in optimising performance across our multi-site dealership network in the South of England.You will work closely with our Regional Operations Director to develop and implement strategic plans that drive business growth and...

  • Head of Dealership Network

    2 weeks ago

    Southampton, Southampton, United Kingdom This is an IT support group Full time

    **Join Hendy Group and Shape the Future of Automotive Retail**We are looking for a highly skilled Automotive Retail Manager to join our team and help drive business growth and improvement across our multi-site dealership network in the South of England.You will work closely with our Regional Operations Director to develop and implement strategic plans that...

  • Automotive Services Director

    2 days ago

    Southampton, Southampton, United Kingdom Olympus Recruitment Full time

    Aftersales Manager Role at Olympus RecruitmentDeliver exceptional customer service and drive business excellence in aftersales. We're seeking a seasoned Aftersales Manager to lead our team in Southampton, ensuring top-tier care for our customers while driving performance.Responsibilities:Lead and motivate a team of service advisors, technicians, and parts...

  • Automotive Service Director

    3 weeks ago

    Southampton, Southampton, United Kingdom CV-Library Full time

    Aftersales Manager RoleOlympus Recruitment is seeking a highly skilled Aftersales Manager to lead our dedicated team in Southampton. As part of our reputable and successful franchised dealership, you will play a pivotal role in ensuring our customers receive top-tier aftersales care, while driving business performance.The estimated annual salary for this...

  • Dealership After Sales Operations Director

    2 weeks ago

    Southampton, Southampton, United Kingdom Silcom Recruitment Limited Full time

    We are seeking an accomplished Aftersales Manager to oversee the aftersales function at our client's dealership located near Southampton. With a strong background in aftersales management and a passion for delivering exceptional customer experiences, you will play a pivotal role in driving business success and growth.**Job Overview:**Drive the aftersales...

  • Automotive Service Director

    5 days ago

    Southampton, Southampton, United Kingdom Olympus Recruitment Full time

    Aftersales Management RoleThis is an exciting opportunity for an experienced Aftersales Manager to join our successful franchised dealership in Southampton. As a key member of our team, you'll be responsible for delivering exceptional customer experiences and driving business growth.Your Key Responsibilities:Manage and motivate a team of service advisors,...

  • Finance Director

    1 week ago

    Southampton, Southampton, United Kingdom Resourcing Group Full time

    Company OverviewThe Resourcing Group's client prides themselves on delivering exceptional services to individuals and businesses. As a seasoned Financial Services Professional, you will play a vital role in helping our diverse range of clients achieve their financial goals. This is an excellent opportunity to join a dynamic team and contribute to shaping the...

  • Financial Director

    1 month ago

    Southampton, Southampton, United Kingdom CMA Recruitment Group Full time

    OverviewCMA Recruitment Group is delighted to share an exciting opportunity for a seasoned Financial Director to join a thriving, long-established organisation in Hampshire. As the largest UK independent in their field, this company offers a unique chance to drive growth and profitability.

  • Automotive Workshop Manager

    1 week ago

    Southampton, Southampton, United Kingdom Pembrook Resourcing Full time

    Job TitleAftersales Workshop Manager - Pembrook ResourcingWe are seeking a skilled Aftersales Workshop Manager to oversee the efficient operation of our client's aftersales workshop, providing exceptional customer service and ensuring high-quality workmanship.About the RoleAs an Aftersales Workshop Manager, you will be responsible for:Celebrating and...

  • Financial Director

    3 weeks ago

    Southampton, United Kingdom Green Folk Ltd Full time

    Job Description Finance Director Multi-site Manufacturing Group Southampton £90-£110k + Generous Bonus + Great Benefits Our partners are a growing manufacturing group in the South West that are seeking a commercially focused Finance Director to oversee the financial leadership and future growth of their established businesses.The Role The Finance Director...

  • Group Financial Controller

    10 hours ago

    Southampton, United Kingdom CV-Library Full time

    An opportunity for a technically sound Financial Controller to join an international business based in Southampton as Interim Group Financial Controller to cover a period of planned leave for 3 months. The key deliverables for the three month contract period will be, oversight of the Group audit, successful completion of the group and subsidiary financial...

  • Operational Director for Residential Care

    2 weeks ago

    Southampton, Southampton, United Kingdom Hartford Care Group Limited Full time

    Operational Director Opportunity:Hartford Care Group Limited is expanding its services in Southampton and is seeking an experienced Operational Director to lead our new care home, Moorhill. As a key member of our senior management team, you will be responsible for overseeing the day-to-day operations of the home.You will work closely with our leadership team...

Group Aftersales Director

2 months ago

Southampton, United Kingdom Marshall Motor Group Full time

Role: Group Aftersales Director

Location: Marshall Motor Group, Nationwide with travel across England

Salary and benefits: Up to £120,000 basic salary depending on experience, up to 50% bonus, car, private healthcare, pension scheme, life assurance plus other associated benefits


We are excited to announce the two newly created positions of Group Aftersales Director for Marshall. The two role’s will be crucial for driving performance across our group, supporting and leading our Heads of Aftersales reporting in and working collaboratively with our Group Managing Directors. The successful candidates will focus on process improvement, creating efficiencies, and enhancing performance throughout our extensive network.


Who we are


Marshall Motor Group is one of the UK’s largest car dealer groups representing 23 of the world’s most popular and celebrated car, van, truck and motorbike manufacturers with 142 dealerships situated across 33 UK counties.


We are as passionate about our people as we are our customers. As part of the Constellation Automotive Group which includes webuyanycar, cinch and BCA, there are huge opportunities for you to find your place and build the career you want.


What are the key accountabilities?


As our Group Aftersales Director, you focus on making a rapid and significant impact in the short term with the ability to create a future focused and agile aftersales proposition capable of growing at scale.


  • Review, challenge and proactively influence Franchise Director and Divisional Heads of Aftersales on their forecasts and key performance metrics to ensure maximum profitability from the aftersales performance
  • Build business cases based on research, best practice, new ways of working and the utilisation of technology to reduce friction, facilitate optimisation of processes to achieve bottom line growth
  • Work with Divisional Heads of Aftersales and Franchise Aftersales Managers to mobilise and embed the Aftersales strategy and with ability to measure effectively
  • Monitor and improve agreed standards by benchmarking to identify gaps and improve performance via the Heads of Aftersales and through the Divisional Teams
  • Manage relationships with third party Leasing companies regarding service level agreements and onward communication to the business
  • Support the transformation of the aftersales business to a “tech first” and customer self-service model, working in partnership with IT and having digital and online web knowledge
  • Develop, and implement an Aftersales strategy which delivers profitability now and allows for continuous development of a strong platform for growth in the future, working closely with the Marshall Motor Group Board of Directors
  • Establish and develop strong relationships with manufacturers to grow our partnerships, ensure our team develops in line with the brand partner framework and expectations, and extending future business opportunities
  • Maintain exceptional key controls, across Health and Safety, Compliance and Group Policy
  • Ensure all divisional activity is conducted in line with Marshall Motor Group, Manufacturer, and Regulatory requirements


Do I need experience?


We invite applications from individuals currently in a Senior/Divisional/Head of Aftersales position or those serving as a Head of Business at a multi-site franchise with extensive knowledge and exposure to aftersales. You should possess the ability to create and influence positive change across the organisation. In addition to your previous experience, we are seeking individuals who display the following attributes:


  • Strong leadership skills with the ability to lead and motivate a large and diverse team
  • An innovative mindset with the ability to devise and implement improvement initiatives and embrace broader responsibilities as the business grows
  • Commercially savvy with the ability to navigate barriers, to proactively ‘get things done’ to drive and deliver better performance
  • High levels of personal integrity and personal robustness
  • The ability and agility to shift between strategic projects and operational activities
  • Confidence to inspire teams, drive engagement and have a collaborative approach with Franchise Directors to create an environment for teams to thrive
  • Exceptional relationship management: credibility and personal style will play a big part in creating trusted relationships across a variety of internal and external stakeholders
  • Extensive knowledge of the automotive retailing sector; the division will move at pace and the candidate will need to be up to speed on market trends and insights
  • A professional and calm approach with strong stakeholder management skills, with the ability to influence internal and external stakeholders
  • Strong analytical and problem-solving skills, with the ability to foresee potential barriers - provide critique and take decisive actions
  • Excellent customer management skills to build long lasting relationships and ensuring they are at the heart of our activities and outcomes
  • A commitment to living the Group Values


Our policy is to employ the best qualified people and provide equal opportunity for the advancement of employees including promotion and training and not to discriminate against any person because of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.