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Customer Support

4 weeks ago

united kingdom Thyme Full time

Salary: £30,000 per year

Hours: Full-time (37.5 hours per week, Monday to Friday)

Location: Fully-Remote (UK-based, requiring access to transport to attend quarterly meetings and events)

Reporting to: Head of Marketing & Partnerships


Company Overview

Our client is a small, mission-led EdTech scale-up focused on supporting parents, carers, and practitioners to give babies and young children the best possible start in life, with the goal of closing the gap in school readiness. They believe in a world where all children have an equal opportunity to reach their full potential, with a vision that every baby has the foundation for a healthy, happy, and fulfilling life.


Through partnerships with local authorities across the UK, they have supported over 390,000 children from more than 200,000 families since 2017, working to improve long-term societal outcomes.


Role Overview

Our client are looking for a motivated and capable Marketing & Customer Support Assistant to join their team. In this role, you will split your time between marketing (40%) and customer support (60%). You’ll contribute to various marketing activities, crafting compelling content, and helping with client onboarding and ongoing support. As part of a small, dynamic team, you’ll play a key role in supporting both marketing initiatives and customer satisfaction, helping achieve business objectives and driving continued growth.


Key Responsibilities

Marketing Duties

  • Creating content for marketing materials, including website, blogs, email campaigns, social media posts, and more.
  • Developing case studies and gathering customer testimonials.
  • Managing social media profiles (LinkedIn, X, Facebook, Instagram).
  • Crafting and sending monthly newsletters and other communication emails.
  • Using Canva to design and update visual assets.
  • Assisting with the organisation of events, webinars, and conference participation.
  • Researching competitors and keeping track of industry trends.
  • Maintaining HubSpot CRM data.
  • Supporting marketing initiatives and projects in collaboration with the wider team.


Customer Support Duties

  • Helping with client onboarding and maintaining ongoing client relationships.
  • Preparing agendas for client meetings, recording notes, and tracking actions in HubSpot.
  • Assisting with weekly reporting and contributing to team discussions.
  • Overseeing our online helpdesk and managing the team inbox.
  • Assisting with the management of parent community groups (WhatsApp).
  • Monitoring user survey responses and coordinating incentives.
  • Responding to app store reviews and ratings.


Requirements

  • Bachelor's degree in Business, Marketing, or other
  • 1+ years of experience in marketing, copywriting, customer support or other
  • Familiarity with HubSpot or any similar software
  • Strong copywriting and written communication skills
  • Flexible and can-do attitude
  • Ability to communicate effectively and build rapport with a variety of stakeholders, both internal and external
  • Collaborative, self-starter with a growth mindset
  • Takes the initiative and works independently to achieve goals
  • Understands and prioritises customer needs, providing exceptional service


Please reach out to leticia.hutagalung@wearethyme.com if you have any questions or queries