Customer Service Coordinator

2 days ago


Great Dunmow, United Kingdom HR GO Recruitment Full time

Our client are looking for a highly motivated person with a passion for accurate admin and customer satisfaction to join their Parts department. At a senior level you will play a crucial role in supporting the department manager, liaising with European clients and coordinating with warehouse and sales team. This is a great opportunity to start the new year within a company that offers support, life work balance and career progressionKey Responsibilities:Manage and coordinate the day-to-day administration of the Parts Department.Process and track orders for spare parts, ensuring timely delivery and accurate record-keeping.Maintain and update inventory systems, monitoring stock levels to prevent shortages.Liaise with suppliers in Europe, customers, and internal teams to resolve queries and ensure smooth operations.Prepare reports on department performance, stock levels, and delivery times.Oversee warranty claims and returns, ensuring compliance with company policies.Provide training and guidance to junior administrators and staff.Implement and maintain efficient processes to improve department operations.Some assistance with picking in the warehouse where required



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