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Receptionist

2 months ago

Uxbridge, United Kingdom Randstad RIS Full time

Receptionist required at our client in Stockley Park. Monday to Friday, 37.5 hours per week.

Overview and Job purpose

This role will deliver a corporate "Front of House" service in a professional, courteous and responsive manner and act as an 'Ambassador' for the Suntory group of companies for staff, visitors & contractors.

Key Responsibilities

  • Process Facilities requests from staff for assistance, repairs, maintenance and services.
  • Administrate the Facilities Help Desk Tracker, working closely with the Director Risk & Operations, Facilities Coordinator and EHS Officer to agreed performance requirements.
  • Ensure that the role delivers against assigned tasking and actions, and that accountability and ownership are evident against agreed KPI and SLA standards,
  • Maintain Reception to agreed customer service levels, which includes all aspects of assigned duties - greeting visitors and contractors, issuing security passes, keys, post.
  • Monitoring & maintaining stationery supplies.
  • Provide accurate administration support to the Operations, Facilities & Risk team.
  • Ensure tea point and vending machine areas are replenished daily.
  • Maintain departmental data, "home pages" and assist in hosting meetings & events.
  • Responsible for processing incoming/outgoing Royal mail post and courier collections/deliveries
  • Use judgement to identify concerns requiring escalation to management in a timely manner.
  • Assist with identifying and prioritising Facility and Operations enquiries and processing tasks daily including mailroom, registered post, remedial action for facilities via contractors.
  • Checking hire and lease vehicles, upon return, as per instructions and designated process
  • Ensure preventative action is taken to safeguard the assets of the Company.
  • Comply with health and safety standards for role/environment and highlight any concerns.
  • Work within, not exceeding, designated budgets for the stationary items
  • Fulfil First aid and Fire Marshall roles.

Qualifications and Professional Experience

  • Proven experience in delivering front of house/reception service & experience of reception duties
  • Strong communication and interpersonal skills and 'client relationship' skills
  • Accustomed to dealing with staff, contractors and visitors
  • CCTV Operation experience (desirable but training will be provided)
  • Fire Marshall Certificate
  • First Aid Certificate

Key Competencies and skills

  • Planning & Organising
  • Methodical approach to report writing and data collation; strong attention to detail
  • Technical Skills in Microsoft Office applications Word & Excel
  • Strong communication and interpersonal skills
  • Strong service level focus

If your skills align with this role please apply with your CV and one of the team will be in touch to discuss your experience further.