Learning Support Coach

iO Sphere | London | Hybrid | Full-time or part-timeYou've helped adult learners who were overwhelmed, behind, or ready to quit — and you've turned them around. You know that the difference between someone dropping out and someone succeeding often comes down to the right support at the right time.You're the steady hand, the motivator, the person who helps people build the habits and confidence to keep going. And you're organised enough to do that across 100+ learners without letting anyone slip through the cracks.If you love helping working adults succeed — and you're energised by keeping things on track, not drained by it — we should talk.About iO-SphereTraditional training is broken. People finish courses with theory but no real capability — the experience gap. We solve that.At iO-Sphere, learners don't sit through lectures. They come to work in PRISM, our fully simulated company with 500m+ rows of real data, where they tackle realistic business problems and build practical skills they can use immediately. Combined with high-touch coaching from people who've actually done the work, we deliver real capability development — not just content consumption.We're one of the UK's fastest-growing Data & AI training companies, running skills-levy funded programmes for working professionals in Data Analytics, AI Skills for the Future, and Data & AI Strategy.Our learners are ambitious — but they're also juggling jobs, families, and life. That's where you come in.The RoleYou'll support 2-3 Technical Coaches, looking after 100-150 learners between them. Your job is to handle the chasing, tracking, and pastoral support that keeps learners on track — so our Technical Coaches can focus on the high-value coaching work that develops real capability.This isn't technical coaching — it's the organisational, motivational, and pastoral support that makes the difference between someone finishing strong and someone falling away.A big part of this role is keeping the machine running. You'll manage high volumes of learner check-ins, progress tracking, chasing, and record-keeping. If you're someone who finds satisfaction in a clean tracker and nothing falling through the gaps, you'll thrive here.Day-to-day, this means:Managing a caseload of 100-150 learners across 2-3 Technical CoachesRunning 1:1 support sessions for learners struggling with organisation, time management, study skills, or confidenceChasing learners who are behind, disengaged, or at risk — consistently and proactivelyBeing the first line of support so Technical Coaches only get pulled in when their expertise is neededKeeping our learning platform (Aptem) accurate and up to date — progress records, session notes, intervention logsTracking learner progress and flagging issues early before they become problemsHelping learners interpret feedback and improve the clarity of their workTeaching core learning skills — note-taking, planning, prioritisation, reflective practiceRunning wellbeing and motivation check-ins that keep people moving forwardBuilding structured support plans for at-risk learnersHelping learners understand assessment expectations and what "good" looks likeSupporting learners preparing for their final assessments with confidenceEscalating safeguarding or wellbeing concerns promptlyCoordinating with Technical Coaches to ensure nothing falls through the gapsYou'll also help us improve:Share insights into learner barriers so we can refine how we deliverSupport onboarding so new learners integrate smoothlyHelp build a supportive, energising community across cohortsThe ImpactWe're rated 4.9 stars on Google — and learner support is a big part of why. You'll help people who are changing careers and changing their lives. When someone who was ready to quit ends up succeeding, that's your impact.We're also at an inflection point. 700+ learners trained, real momentum, and 2026 is when we scale. You'll help shape how we support learners as we grow — this isn't a rigid system, it's something you'll help build.Must have:Experience supporting adult learners — in apprenticeships, adult education, bootcamps, corporate learning, or similarBackground in coaching, mentoring, pastoral support, case management, or learner successExperience helping people who are changing careers or upskillingWarm, calm, structured coaching styleStrong communication skills — you can motivate someone who's strugglingCritical for this role:Highly organised and detail-oriented — you'll be across 100+ learners at any timeComfortable with high volumes of admin, tracking, and chasingReliable follow-through — nothing slips through the cracksHappy working in systems (learning platforms, trackers, dashboards) and keeping them accurateCan work autonomously and prioritise when everything feels urgentRight mindset:Solutions-focused and compassionateEnergised by keeping things on track, not drained by itAdaptable — every learner is differentComfortable in a fast-moving environment where your ideas get implementedYou don't need a technical background. You won't be teaching Data or AI — our Technical Coaches handle that. Your focus is helping learners succeed.Salary: £30,000Location: London (hybrid)Hours: Full-time or part-time — we welcome both.Eligibility: Unrestricted right to work in the UK required. We cannot offer visa sponsorship.At iO-Sphere, we value diversity and believe the best outcomes come from varied backgrounds. If you share our passion, we encourage you to apply.