Operations Coordinator
3 weeks ago
WHO ARE WE?
Iconic British brand ghd is a global leader in high end professional hair styling tools and the UK’s number one recommended styling brand. Loved by stylists and consumers, loved by press, and loved by the people that work for the brand
Merging science and innovation, with luxury beauty and style; ghd combines cutting edge technologies and beautiful designs to create the most technically advanced hair tools in the world. ghd tools deliver “safer for hair” heat styling that have become an essential part of the daily lives of professional hair stylists and consumers globally.
Renowned for game changing innovation and superior performance, at ghd we are on a mission to transform lives with the power of a good hair day
LOCATION
This role will be based in our Leeds office, and we offer a hybrid working pattern of 3 days in the office and 2 days WFH.
ABOUT THIS ROLE
This is a 9-month Fixed term contract.
Responsible for supporting the UK operational logistics requirements, ensuring the smooth transfer of stock from the UK warehouse to retail, salon and e-commerce customers.
This role is based from Leeds office to support third party Warehouse in Midlands.
JOB ROLE AND RESPONSIBILITIES
Manage Amazon order process end to end including charge back process and driving improvements.
Take ownership of the UK order processes, ensuring all orders are entered on system to ensure that all agreed order turnarounds are met.
Ensure all Special Requirement Customers’ customer orders and processes are in conformance with required specifications & booked-in in advance.
Ensure all dangerous goods requirements are met for the handling of UK Road transportation.
Co-ordinate delivery of all UK orders direct to customers.
Work closely with the UK 3PL to ensure orders are being managed proactively to ensure agreed timescales are met.
Review the use / need of third-party providers and consider improvements in partners provisions in order to make suggestions for operational improvements.
Monitor OTIF performance by Prolog, understand any reasons for failure and identify ways of eliminating issues.
Develop and complete all reporting and KPI monitoring in appropriate timescales.
Support where necessary the rest of the Leeds based UK Operations team.
Provide support where necessary for stocktakes and exhibitions (to include weekends where necessary).
Anticipate issues to help ghd manage Supply Chain risk. “Go the extra mile” to ensure that issues are resolved promptly.
Support the development and implementation of ghd’s overall Supply Chain strategy.
Support the Logistics team where necessary to ensure all requirements are met.
REQUIREMENTS
Preferable previous Amazon experience.
Strong numerical and analytical skills with proficiency in Excel.
Experience of dealing with logistics providers & ability to understand networks.
Customer Service, warehousing & logistics experience.
Ideally experience within a fast-moving, international consumer business (Experience in e-commerce distribution would be ideal).
Ability to work autonomously, plan and organise own workload and to work within timescales / tight deadlines.
Enthusiastic and hands-on style, capable of resolving day-to-day issues.
Ability to look at existing processes and drive service improvements.
Adopts a continuous improvement approach.
VALUES
We at ghd are proudly committed to our Company Values and aim to attract and retain employees who live our Values.
Collaborative – We work together to create the extraordinary.
Creative – We foster creativity & excellence to create value for our brands and business.
Courageous – We are agile, entrepreneurial & we own our future.
Connected – We stay connected and ensure we are always consumer first.
Notice to Employment businesses/ Agencies.
ghd does not accept referrals from employment businesses and/or employment agencies in respect of the vacancies posted on this site. ghd shall therefore not be liable for any fees arising from such actions or any fees arising from any referrals by employment businesses/agencies in respect of the vacancies posted on this site.
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