Complaints Handler

1 week ago

Redhill, United Kingdom Reed Remote Work Freelance Full time

Our client, an ambitious and progressive company, is looking to recruit an experienced Complaints Officer to join their Customer Services team.

This is a one year fixed-term contract to start immediately.

Main responsibilities will include:

  • Managing the complete complaints process, ensuring 100% satisfaction and effective resolution of any issue.
  • Investigating each case thoroughly, by gathering all the necessary information and liaising with the relevant departments.
  • Communicating with a professional and consistent manner, providing updates and realistic resolution timeframes.
  • Responding promptly, outlining the findings and proposed actions to rectify the complaint.
  • Following through on agreed actions and ensuring implementation as required.
  • Meeting all regulatory requirements.

The successful candidate will have the following attributes:

  • Experience of complaint handling
  • Excellent listening skills
  • Proficient writing skills
  • Outstanding interpersonal and influencing skills
  • Ability to investigate, analyse and assimilate information
  • Good understanding of regulatory requirements, GDPR and data protection

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