Senior Network Operations Center Engineer

1 month ago

Northamptonshire, United Kingdom IP Source Ltd Full time

Senior NOC Engineer

Northampton – Hybrid

Up to £55,000 + Benefits


This role is with a leading IT service provider offering a comprehensive range of products and solutions. With a strong emphasis on customer satisfaction, they specialize in areas such as cloud services, cybersecurity, and digital transformation. Their extensive portfolio of vendors and expertise makes them the perfect support partner for midsized business, large corporate enterprise and public-sector clientele. Their global reach is further extended through alliances with IT partners worldwide.


The Role

As a Senior Network Operations Centre (NOC) Engineer, you will join an exciting, fast-paced area of the Managed Service team, striving to deliver all-round service excellence with a proactive mindset. You will play a key role in operational management of private datacentres, proactively eliminating security weaknesses for customers, and delivering core NOC processes and activities.

This role does not require out of hours support or shift patterns and will be Monday-Friday standard operating hours with hybrid working.


Responsibilities

  • Provide 3rd line technical proactive support and undertake project work for all customers.
  • Analyze events, perform troubleshooting and incident response on related systems, and communicate with relevant teams or third parties for quick alert resolution.
  • Collaborate with the wider Service teams to ensure proactive monitoring and alerting is optimized for existing and new customers.
  • Maintain high levels of communication and engagement with customers.
  • Ensure solutions are installed to appropriate standards and industry best practices.
  • Assist the team with technical design, implementation, and support of customer incidents and projects.
  • Resolve customer incidents quickly (on and off-site) with detailed root cause analysis using an ITSM tool.
  • Conduct customer audits and create appropriate documentation.
  • Create and maintain suitable customer infrastructure/service documentation.
  • Manage change control processes and maintain digital records, both strategically and on an individual customer basis.
  • Assist in the upkeep of UK datacentres, including occasional out-of-hours support for maintenance.
  • Work independently as part of a team to ensure high-quality support for clients across their own estates, company infrastructure, or public cloud environments (mainly Azure).
  • Stay updated on new and emerging technologies and necessary training requirements.
  • Suggest and implement improvements for ongoing service delivery development.
  • Monitor and resolve issues related to customer backups, DR solutions, and IAAS platforms.
  • Assist with customer trials and potentially engage in ad-hoc Pre-Sales discussions for new sales opportunities.
  • Serve as a key escalation contact for delivered products and services.


Candidate Profile

  • Experience: Minimum 5 years in a role supporting servers, networks, virtualized systems, backup, and DR solutions as well as M365 & Azure.
  • Technical Skills: Proven experience with enterprise/mainstream technologies and applications, including Microsoft 365, Azure, AVD, Windows Server, RDS, group policy, AD, VMware, and Veaam.
  • Communication Skills: Experience speaking with senior management on critical/high priority issues and managing incidents via an ITSM tool.
  • Certifications: Industry-recognized accreditations such as Microsoft Azure & 365, VMware VCP, and CCNA are highly desirable.
  • Specialized Knowledge: Experience with VMware vCloud Director and NSX-T is highly desirable. Core networking skills and exposure to private datacentres and/or public cloud environments are expected. Strong knowledge of monitoring tools and alerting systems is also required.


Benefits

  • Hybrid working arrangement
  • Top-of-the-range technology for office and home working (laptops, screens, latest iPhone, etc.).
  • Subsidized healthcare/medical benefits.
  • Generous annual leave (25-30 days plus bank holidays, with optional 2 weeks unpaid leave) that increases with tenure.

  • Operations Manager

    2 months ago

    Northampton, Northamptonshire, United Kingdom Technical Network Full time

    Well established Manufacturer in the Northamptonshire area are currently looking for a Operations Manager to join the team and drive managerial team as well as implement best practice on the shopfloor.  Reporting into the General Manager; you will be a strong communicator and will be a key advocate for Engagement with internal stakeholders, the workforce...

  • Operations Supervisor

    1 week ago

    Northamptonshire, United Kingdom Executive Network Group Full time

    Operations SupervisorWe are seeking an Operations Supervisor to become part of a thriving rental organization. This firm emphasizes a nurturing training environment and fosters a familial atmosphere.The Operations Supervisor will be tasked with leading a group of technicians, managing the service division, and offering on-site assistance to clients as...

  • Network and Systems Engineer

    11 hours ago

    Northamptonshire, United Kingdom Synchro Full time

    Job SummarySynchro is seeking a highly skilled IT Infrastructure Specialist to join our team. As an IT Infrastructure Specialist, you will be responsible for overseeing the IT network and infrastructure support for the Build and Test department.Key ResponsibilitiesNetwork Management: Manage Active Directory Users and Computers, oversee scheduled reboots for...

  • Senior Strategy Engineer

    2 weeks ago

    Northamptonshire, United Kingdom Matchtech Full time

    Job Title: Senior Strategy Engineer (F1) Location: Northamptonshire, UK Reports To: Head of Performance Engineering or Designee Position Overview: The Senior Strategy engineer plays a pivotal role in providing strategic support for trackside events, including all FIA Formula 1 Championship races and select test events. This position oversees the strategy...

  • Senior Engineer

    1 month ago

    Northamptonshire, United Kingdom The Collective Network Limited Full time

    New 6 month (possibly longer) contract position, looking for someone who can slot straight into the team with experience of looking over the day to day issues, upgrading and installation of engine test facilities. Pushing the limits of engineering and creating staggering solutions to achieve new heights is something that all engineers love, and in this...

  • Senior Strategy Engineer

    6 days ago

    Northamptonshire, United Kingdom Matchtech Full time

    Job Title: Senior Strategy Engineer (F1)Location: Northamptonshire, UKReports To: Head of Performance Engineering or Designee Position Overview: The Senior Strategy engineer plays a pivotal role in providing strategic support for trackside events, including all FIA Formula 1 Championship races and select test events. This position oversees the strategy group...

  • Project Engineer

    2 weeks ago

    Northamptonshire, United Kingdom Provide Full time €55,000

    Senior Project Engineer - £55,000 + Company Car / Car Allowance + Bens Flexible working hours - Hybrid. Are you passionate about leading large scale project implementations in the intralogistics / warehouse automation industry? Do you have in depth experience developing and overseeing project layouts, specifications and designs in automation? They...

  • Project Engineer

    2 weeks ago

    Northamptonshire, United Kingdom Provide Full time €55,000

    Senior Project Engineer - £55,000 + Company Car / Car Allowance + Bens Flexible working hours - Hybrid. Are you passionate about leading large scale project implementations in the intralogistics / warehouse automation industry? Do you have in depth experience developing and overseeing project layouts, specifications and designs in automation? They...

  • Senior Project Engineer

    2 months ago

    Northamptonshire, United Kingdom HAYS Full time

    Senior Project Engineer Your new company Working for a niche engineering company who design and manufacture bespoke solutions for the construction industry.Your new role Working closely with a team of design engineers and CAD technicians, you will carry out conceptual and detailed design of permanent and temporary structures and equipment related to the...

  • Senior Project Engineer

    2 weeks ago

    Northamptonshire, United Kingdom Provide Full time €55,000

    Senior Project Engineer - £55,000 + Company Car / Car Allowance + Bens Flexible working hours – Hybrid. Are you passionate about leading large scale project implementations in the intralogistics / warehouse automation industry? Do you have in depth experience developing and overseeing project layouts, specifications and designs in automation? If so, we...

  • Senior Project Engineer

    2 weeks ago

    Northamptonshire, United Kingdom Provide Full time €55,000

    Senior Project Engineer - £55,000 + Company Car / Car Allowance + Bens Flexible working hours – Hybrid. Are you passionate about leading large scale project implementations in the intralogistics / warehouse automation industry? Do you have in depth experience developing and overseeing project layouts, specifications and designs in automation? If so, we...

  • Senior Project Engineer

    3 weeks ago

    Northamptonshire, United Kingdom Provide Full time

    Senior Project Engineer - £55,000 + Company Car / Car Allowance + BensFlexible working hours – Hybrid.Are you passionate about leading large scale project implementations in the intralogistics / warehouse automation industry? Do you have in depth experience developing and overseeing project layouts, specifications and designs in automation? If so, we have...

  • Senior Project Engineer

    7 days ago

    Northamptonshire, United Kingdom Provide Full time

    Senior Project Engineer - £55,000 + Company Car / Car Allowance + BensFlexible working hours – Hybrid.Are you passionate about leading large scale project implementations in the intralogistics / warehouse automation industry? Do you have in depth experience developing and overseeing project layouts, specifications and designs in automation? If so, we have...

  • Senior Project Engineer

    2 weeks ago

    Northamptonshire, United Kingdom Provide Full time

    Senior Project Engineer - £55,000 + Company Car / Car Allowance + BensFlexible working hours – Hybrid.Are you passionate about leading large scale project implementations in the intralogistics / warehouse automation industry? Do you have in depth experience developing and overseeing project layouts, specifications and designs in automation? If so, we have...

  • Senior Project Engineer

    2 weeks ago

    Northamptonshire, United Kingdom Provide Full time

    Senior Project Engineer - £55,000 + Company Car / Car Allowance + Bens Flexible working hours – Hybrid. Are you passionate about leading large scale project implementations in the intralogistics / warehouse automation industry? Do you have in depth experience developing and overseeing project layouts, specifications and designs in automation? If so, we...

  • Senior Project Engineer

    2 weeks ago

    Northamptonshire, United Kingdom Provide Full time

    Senior Project Engineer - £55,000 + Company Car / Car Allowance + BensFlexible working hours – Hybrid.Are you passionate about leading large scale project implementations in the intralogistics / warehouse automation industry? Do you have in depth experience developing and overseeing project layouts, specifications and designs in automation? If so, we have...

  • Senior Geo-Environmental Engineer

    5 days ago

    Northamptonshire, United Kingdom Conrad Consulting Ltd Full time

    Senior Geo-Environmental Engineer Hemel Hempstead £45K-£50k plus benefits Have you been waiting for an opportunity to join a global leader in the delivery of sustainable solutions across multidisciplinary services? Our client works to provide practical solutions to achieve a truly sustainable future, enabling their global clients to contribute to this...

  • AIMLengineer

    2 weeks ago

    Northampton, Northamptonshire, United Kingdom eTeam Full time

    AiML Engineer Northampton - 2 days in office Business Unit - FS Contract Inside IR35 Job Purpose • To design, develop, and implement advanced AI/Client models and solutions within the contact center environment, specifically focusing on generative AI (GenAI) initiatives. The role involves collaborating with cross-functional teams to enhance customer...

  • AIMLengineer

    5 days ago

    Northampton, Northamptonshire, United Kingdom eTeam Full time

    AiML Engineer Northampton - 2 days in office Business Unit - FS Contract Inside IR35 Job Purpose • To design, develop, and implement advanced AI/Client models and solutions within the contact center environment, specifically focusing on generative AI (GenAI) initiatives. The role involves collaborating with cross-functional teams to enhance customer...

  • Project / Senior Civil Engineer

    3 weeks ago

    Northamptonshire, United Kingdom Think Recruitment Full time

    Think Recruitment are currently working with a busy consultancy who have a number of opportunities available within their Northamptonshire Civil Engineering team. Our client undertake civil design on a wide variety of civil and structural engineering projects within the commercial, residential, industrial, healthcare and education sectors on projects up to...