Recoveries Officer

DescriptionAre you an organised and efficient team player with a passion for delivering an excellent service to clients Do you have strong communication skills and are looking for a rewarding development opportunity If so we would love to hear from you.We are looking for a number of Recoveries Officers to join our Payment Recovery Team which will soon become part of the Benefit Expenditure and Debt Finance branch. These roles offer a supportive working environment and great career progression opportunities whether youre applying for a promotion or a lateral move.As a Recoveries Officer youll play a key role in ensuring Social Security Scotland upholds our values of dignity fairness and respect while managing overpayments. This will include engaging daily with clients by telephone to negotiate affordable sustainable repayment plans considering the individual circumstances of each of our clients and ensuring the receipt and recording of overpayment referrals by telephone email or in writing.ResponsibilitiesResponsibilitiesExamining overpayment referrals to identify whether or not recovery action is required.Where appropriate initiating customer contact and undertaking an individual affordability assessment.Agreeing suitable repayment arrangements with clients taking into account their individual circumstances.Handling client and 3rd party telephone calls and enquiries in relation to overpayments in a warm and friendly manner building trust with dignity and respect.Providing accurate answers and information to clients questions with compassion. This may be by telephone email and online.Ensuring accurate record keeping using IT systems to record update and monitor payment plans to ensure correct accounting of public funds.Analysing complex information and making recommendations.QualificationsSuccess ProfilesWe use an assessment framework called Success Profiles which lists the elements we test and provides detailed descriptions of each. Find out more about how we assess the Success Profile elements.ExperienceExperience in using IT packages such as Excel and Word.BehavioursMaking Effective Decisions (Level 1)Communicating and Influencing (Level 1)Working Together (Level 1)Delivering at Pace (Level 1)You can find out more about Success Profiles Behaviours here.How to applyApply online you must provide a CV and a Supporting Statement (of no more than 750 words) which provides evidence of how you meet the Success Profiles above.If invited for further assessment this will consist of an interview and written job simulation assessment exercise.We aim to provide feedback on request. However if we receive a large number of applications it may not be possible for us to provide specific feedback on your application. We will provide feedback on request to candidates who attend an interview/assessment.Information Session If you want to find out more about the role and how to apply we are holding a candidate information session.The session will be held on Tuesday 23rd September 2025 at 1:00pm. Please join us using the link below. Click here to join the meetingExpected Timeline (subject to change)Sift Wednesday 1st October 2025Interviews w/c 20th October 2025Location In person in Dundee & GlasgowReserve List In the event that there are more successful candidates than posts available a reserve list will be kept for up to 12 months.About usSocial Security Scotland is an Executive Agency of the Scottish Government. Our benefits help people from all walks of life in Scotland. We offer rewarding careers and employ people across Scotland in a wide range of professions and roles. We are committed to recruiting a diverse workforce that is representative of the clients we serve. Find more about us here. We offer a supportive and inclusive working environment along with a wide range of employee benefits. Find out more about what we offer. As part of the UK Civil Service we uphold the Civil Service Nationality Rules. Working patternOur standard hours are 35 hours per week and we offer a range of flexible working options depending on the needs of the role. We embrace a hybrid working style where all colleagues will spend time in either our Glasgow or Dundee offices. There is an expectation of a minimum 2 days per week in your assigned location which will be either Glasgow or Dundee. If you have specific questions about the role you are applying for please contact us.Equality Statement Social Security Scotland are committed to equality and inclusion and we aim to recruit a diverse workforce that reflects the population of our nation. Social Security Scotland are a Disability Confident Employer. We will consider and implement any reasonable adjustments you may require throughout the recruitment process and during the course of your employment should you be successful in securing a post. If you feel you may require assistance with any part of our recruitment process please contact us at Find out more about our commitment to diversity and how we offer and support recruitment adjustments for anyone who needs them. Further InformationThis role is only available to existing permanent civil servants who have successfully completed their probation period within Social Security Scotland or the broader Scottish Government. Find out more about our organisation what we offer staff members and how to apply on our Careers Website. Read our Candidate Guide for further information on our recruitment and application processes.The successful candidate will be expected to remain in post for a minimum of 3 years unless successful in gaining promotion to a higher Band or Grade. If you experience any difficulties accessing our website or completing the online application form please contact the Resourcing Team via Apply before Monday 29th September 2025 at 23:55pmContact Name - Patrick McCabeContact Email - Required Experience:Unclear Seniority Key Skills CCTV,Federal Agencies,Customer Service,Clearance,Facility,Suspicious Activity,Property Damage,Public Safety,Daily Operations,Professional Development,Access Control,Communication,General Public,Procedures,Powerpoint Employment Type : Full Time Department / Functional Area: Finance Experience: years Vacancy: 1