Network Aftersales Coach

1 week ago


Warwick, United Kingdom MSX International. Full time

Position Summary:Engage Heads of Business, Aftersales Management and Teams, in the business activity from launch, to ensure buy-in and implementation of agreed action-plans and sustainability.Assessing designated businesses current processes, activities and cultures using programme tools in order to prioritise areas for improvement.Delivering a structured coaching approach to designated businesses to deliver real and sustainable improvements in processes, communication and team working to deliver improved customer satisfaction and commercial performance.Ensuring service levels are maintained to the client by consistently applying the coaching structure, using agreed analysis tools and presenting a professional image.Role PurposeTo work with Retailers within the Volkswagen Group network to support improvements across a number of key performance indicators.Role ScopeWorking as part of a team to:Deliver improvements in a number of aftersales based Key Performance Indicators



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