Family Support Worker

1 month ago

Thetford, United Kingdom Ormiston Families Full time

We are seeking Family Support Workers to join the team in facilitating the effective and efficient running of the Visitor Centre, Play Area in the Prison Visits Hall, assist on Family Days to ensure prisoners and their families have a valuable visiting experience, improving the quality of visits for children and families helping to maintain positive, healthy and resilient family relationships.

Ormiston Families is one of the leading charities working with children, young people, and families in the East of England. We take early and preventative action to support families to be safe, healthy, and resilient.

Responsibilities of a Family Support Worker:

  • To obtain prison keys to open and close the Visitors Centre.

  • To follow all rules and procedures in the prison and keep up to date with any changes.

  • To maintain the day to day running of the Visitors Centre.

  • To provide support and information to the children and families of prisoners as appropriate and signpost to other agencies where needed.

  • To support the Cluster Manager with activities for group and/or individual work, in order to achieve identified outcomes for prisoners’ children and families when visiting the prison. This may include one to one work with prisoners, inductions, parenting courses, story book dads’ and children and family days.

  • To maintain the Visitor Centre’s inside and outside play areas, including setting up and tidying away.

  • To run play services inside the prison visits hall.

  • Where appropriate to lead, undertake and/or oversee assessments of need, identifying and agreeing outcomes for individual prisoners and their children and families.

  • To keep records and ensure the maintenance of accurate recording systems related to Service/Project activities and / or service users, via our monitoring and evaluation policy.

Skills and experience of a Family Support Worker:

  • Experience of dealing with people in a face-to-face customer service-based role.

  • Experience of dealing with people over the telephone in a customer service-based role.

  • Excellent communication skills, both written and verbal, with the ability to communicate effectively to a range of people.

  • Excellent attention to detail for recording process, events and systems.

  • Diplomatic and able to deal with issues sensitively and with discretion.

Benefits of a Family Support Worker:

  • Cycle to work scheme.

  • 27 days annual leave.

  • Ability to buy or sell up to 5 days annual leave.

  • Group life assurance.

  • Pension, up to 9% employer contribution when matched by employee.

  • Sponsorship opportunities for employees who have completed their probationary period and been in post for at least 12 months to undertake nationally accredited or chartered certification awarded by professional associations.

  • Employee assistance programme

  • The Hive savings platform

  • Your Wellbeing - We have trained Mental Health First Aiders who form our Wellbeing Team, promoting mental and physical health.

  • Pets in the workplace - We allow our employees to have certain pets at work, as we believe that pets can foster a friendlier and happier workplace. This is provided that the conditions outlined in our Pets in the Workplace policy are met.

Hours of Work and Working Arrangements:

  • Variety of As & When (Casual) hours covering Wednesday to Monday (12.30pm to 4.30pm). The need most likely to be at weekends

  • A degree of flexibility will be required at times to meet operational demand.

The normal working week is 35 hours, Monday to Friday and covers 52 weeks per year.

We are an equal opportunities employer, we value diversity and welcome applications from all sections of the community.

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