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IT Support Analyst
2 months ago
Join a fantastic team and provide internal helpdesk support for all software and hardware queries from users, as well as carry out installation and distribution of software and operating systems.
Client Details
A chartered accountants in Sidcup, South-East London providing specialised advising to private and business clients.
Description
- Provide internal helpdesk support for all software and hardware queries from users
- Installation and distribution of software and operating system updates
- Setting up and configuration of new desktops and laptops
- Setting up new users and completion of leaver administration in accordance with HR requirements
- Carrying out daily and periodical network and desktop housekeeping checks and maintenance
- Investigate and diagnose technical issues referring them as necessary to external IT Provider
- Assist in origination of new system and process documentation and ongoing upkeep of the same
- Assist the IT Manager in maintaining a very high level of security with the IT systems and protection against cyber crime
- Assist the IT Manager with the training of staff on IT software and technical matters
- Provide ad hoc support and advice to clients, as directed
- Undertake specific projects in line with IT strategic objectives
- Assist with ensuring that systems are fully compliant with the General Data Protection Regulation (GDPR)
Profile
Technical Knowledge
- Knowledge of specialised accounting / taxation and related software
- Ensures expert knowledge of both in-house IT systems and software and also good understanding of alternatives
- Knowledge of the Avaya IP phone system and multi-function devices
- Knowledge of Mimecast messaging and document management system
- Actively keeping up to date with emerging technology
Team Working
- Attend IT meetings and provide required contribution
- Complete all administrative tasks within deadlines e.g. timesheets, HR requirements and Money Laundering training
- Attend internal meetings with other departments, as required
Client Care
- Confident when speaking and working with clients
- Responds to requests quickly and efficiently
- Maintains client confidentiality at all times
Job Offer
- 25 days leave plus BH
- Early finish fridays
- Employee Assistance
- Pension
- Life Assurance
- Staff Loans
- Bonus Scheme
- Comission
- Profesional Qualification
- Eye Test
- Cycle to work
