Housing Assistant
2 days ago
Marks Consulting Partners are currently looking for a Housing Assistant to work with one of our Housing Association clients in Berkshire.
What the job will be doing
- To ensure delivery of a responsive, efficient, agile, high quality and customer focused housing management service.
- To deliver reliable, repeatable, and consistent services in line with policies and standard operating procedures.
- To seek out resident views and to listen and act.
- Promotes great customer services in all interactions with residents and other stakeholders.
- Provides quality resolutions to routine and more complex queries at pace to residents.
- Represents and champions residents, always.
- Housing Management duties as requested.
What you will need
- Exceptional customer service skills.
- Resourceful and supportive approach when dealing with resident requests.
- Confident in making decisions that are resident focused.
- Ability to quickly disseminate information, simplify complex material and communicate at all levels.
- Experience of working within a customer-focused environment.
- Excellent verbal communication skills.
- Good time management skills, ability to prioritise, copes well under pressure and meet targets.
- A good working knowledge of housing legislation, tenancy legislation and property management regulation.
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