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    Crook, Durham, United Kingdom Lidl Full time

    {"title": "Customer Assistant", "description": "Join Our Team as a Customer AssistantWe're looking for a talented and enthusiastic Customer Assistant to join our team at Lidl. As a Customer Assistant, you'll be the face of our store, providing exceptional customer service and ensuring that every customer leaves with a smile on their face.Key...

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    Crook, United Kingdom Lidl Full time

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    Crook, Durham, United Kingdom Lidl Full time

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Customer Service Assistant

3 months ago

Crook, United Kingdom All Temps Recruitment Full time

We are currently looking to recruit 2 Customer Service advisors to work within a local government office in Crook. County DurhamThe role * Assist the Customer Services Officers and Team Coaches in the day-to-day provision of the front-line service through face to face, telephone, self-service and e-based contacts. * To provide accurate information on all Council and partner services on both routine and complex issues. * Deal effectively with customers service requests, answering queries, giving advice covering the full range of Council and partner services and managing the progress of each enquiry through all stages to its conclusion (where applicable). * Support the capture of corporate complaints, comments, compliments and suggestions from customers using the Council’s Customer Relationship Management system and following the relevant adopted policies and procedures. * Collection and validation of information to assist Customer Services Officers in a quick and accurate service provision including the prevention and detection of benefit fraud. * Represent the customers best interests in seeking expert or specialist advice from services inside and outside the Council.The person * Must have previous Customer service experience to resolution of query stage. * Must have excellent data capture skills * Must be educated to 4 x GCSE levels A- C or equivalent