Community Safety Officer

Community Safety Officer (12m FTC)Location: High Wycombe / hybrid working(2 days per week in the office/on patch/attending court & 3 days per week working from home) Are you looking to join a growing, values-led organisation with a clear social purpose? At SettleParadigm, were proud to be the largest housing group in the region, managing over 27,000 homes across Buckinghamshire, Bedfordshire, and Hertfordshire. Everything we do is about delivering excellent services, high quality homes, neighbourhoods we can be proud of and maximising number of new affordable homes we build. Through our merger weve brought together shared values, skills and ambition, so we can build more affordable homes and make an even bigger difference in the communities we serve If you're ready to grow your career in a supportive, inclusive environment while helping to shape stronger communities, wed love to welcome you on our journey. Together, were building a better future. About the RoleWere looking for an experienced Community Safety Officer to join our dedicated team on a 12-month FTC. This newly created role is central to our anti-social behaviour (ASB) response, managing a varied caseload including the most complex and serious incidents, while providing vital support to customers, colleagues, and external stakeholders. Operating within a hybrid model, youll play a key role in delivering our ASB service, ensuring cases are handled promptly, professionally, and with a strong focus on customer satisfaction. Key Responsibilities:Manage a caseload of ASB cases, including complex and high-risk incidents Build strong relationships with customers, colleagues, and external partners to deliver positive community outcomes Utilise all available tools and enforcement methods to resolve ASB cases swiftly and effectively Prepare legal notices, witness statements, and case documentation; represent SettleParadigm in court when required Deliver a customer-focused ASB service in line with our policies and procedures Collaborate with internal teams such as Housing and Rent Recovery to ensure seamless case handling and resolution Attend multi-agency meetings and represent SettleParadigm in discussions with local authorities, police, and other key partners What Were Looking ForMust haves: Excellent communication skills with the ability to manage and prioritise a complex ASB caseload Confidence when dealing with challenging behaviour Experience preparing case reports and legal documentation Strong understanding of landlord and tenant law and its application to tenancy and ASB management Ability to work flexibly and collaboratively with a range of stakeholders Nice to haves: Experience within the housing sector, particularly in ASB management Previous involvement in multi-agency meetings and partnership working For added brilliance: Practical, problem-solving approach to ASB issues Strong customer focus with a commitment to delivering positive community outcomes BenefitsAt SettleParadigm, we believe in creating an environment where our people feel valued, supported, and inspired to grow. Our comprehensive benefits and rewards package reflects this commitment. Annual salary: £40,661 per annum 25 days holiday, increasing with service, plus Christmas closure and buy options Generous pension schemeup to 9.5% employer contribution via salary sacrifice Family-friendly leave: Enhanced maternity, paternity, and adoption leave Health cash planclaim up to £1,800 for everyday health costs (plus free kids cover) Life cover and income protection Flexible workinghybrid options, modern offices, free parking & EV charging And thats just the beginning Were also thrilled to provide: 30+ qualified Mental Health First Aiders available to support Car leasing via salary sacrifice (for permanent colleagues subject to conditions) Funded training, qualifications & apprenticeships 3 paid volunteering days in the local communities Peer-recognition rewards platform Paid professional subscription (one per year) Working HoursHours:37 hours per weekMondayThursday: 09:0017:30 Friday: 09:0017:00Hybrid working: 2 days in the office, 3 days from home. Our Commitment We are committed to creating an inclusive workforce, by reflecting and representing the diversity of the communities we serve. We would like to encourage applications from disadvantaged socio-economic backgrounds; people who identify as disabled, neurodiverse, members of the LGBTQ+ community and people from underrepresented groups. Accessibility and Adjustments We are committed to providing reasonable adjustments throughout our recruitment process and well always endeavour to be as accommodating as possible. Please let us know in advance of any suitable arrangements required. Due to the nature of some of our roles involving work with vulnerable members of society, this post may be subject to a basic or enhanced Criminal Disclosure, which will be carried out when a conditional offer is made. Please ensure you fully answer the questions on the application form. Closing Date: 05/01/2026 We reserve the right to close this vacancy earlier than the closing date should we find a suitable candidate. Please note that, due to the upcoming holiday season, our recruitment process may take a little longer than usual. We appreciate your patience and understanding, and we will keep you updated on your application status throughout the process.TPBN1_UKTJ