Service Assurance Analyst

3 weeks ago


Manchester, United Kingdom Jumar Solutions Full time

Service Assurance Analyst Fixed Term Contract 24 months Salary basedOn Site in Manchester About IT ServicesIT Services is a vibrant and fast-moving department, focusing on delivering excellent customer service and quality services for staffThe RoleThis role coordinates an end-to-end Service Assurance (Service Design and Transition) process. You will work closely with Project and Operational Teams to ensure that new and changed IT Services have a complete Service Design Package, meeting the agreed Service Transition and Operational Readiness measures. This includes creating artifacts such as runbooks, configuring ITIL service support processes, support and RACI models, Disaster Recovery plans, and completing knowledge transfer.The successful candidate should be able to demonstrate:Proven experience of coordinating/managing Service Design and Service Transition activities for new and changed servicesExperience of collaborating with multiple stakeholders to successfully onboard all new and changed solutions delivered into the production environmentA demonstrable understanding of Availability Management, Capacity Management, and Information and GovernanceUnderstanding of ITILExperience of project delivery and working within a governance frameworkExperience of security system implementations preferredWhat you can expect in return:This diverse job opportunities include a top benefits package that features many perks:Generous annual leave allowance, including Christmas/New Year closurePension scheme membership to provide benefits for you and your familyWell-being program with counseling, fitness, and leading sports facilitiesLearning and development opportunitiesSeason ticket loans for public transportCycle to Work SchemeWorkplace nursery schemeStaff recognition schemesStaff discounts on a range of products and services including travel and high street savings



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