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Service Assurance Analyst

4 months ago

Manchester, United Kingdom Adecco Full time

Job Title: Service Assurance Analyst


Location: Manchester


Salary: £75,000 per annum


Contract Type: 2 Year FTC


Our client, a leading organisation in the education industry, is seeking a dedicated Service Assurance Analyst to join their team.



  • Coordinating all Service Design and Transition activities, ensuring adherence to the organisation's IT Services Strategy.
  • Collaborating closely with Project Teams, Workstream Leads, and the Service Assurance Management Teams to capture Service Design and Transition requirements.
  • Developing Service Design and Transition Packages, Service Introduction Plans, and operational readiness material to facilitate a smooth transition into all IT functions.
  • Ensuring compliance with key ITIL processes related to Service Design and Transition.
  • Assessing Solution Designs and Project Initiation documentation to ensure that new and changed services meet the organisation's standards.
  • Establishing and maintaining key stakeholder relationships, managing expectations, and promoting effective communication.

Key Requirements:



  • Previous relevant work experience in a similar role within the IT industry.
  • ITIL Intermediate qualification (V3 or V4).
  • Proficiency in Service Design and Service Transition coordination.
  • Strong knowledge of progress reporting methods, service level agreements, and service delivery economics.
  • Experience in business continuity planning and project planning and control.
  • Excellent stakeholder engagement and management skills.

Please note that only shortlisted candidates will be contacted.


Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.