Aftersales Specialist

6 days ago

London, United Kingdom People Solutions Full time

Aftersales Specialist – Warrington People Solutions are currently recruiting for anAftersales Specialistto join a leading company based inWarrington .This is an excellent opportunity to join a professional and growing business where you'll play a key role in delivering a first-class customer experience and supporting continuous improvement initiatives. Shifts• Monday to Friday: 09:00 – 17:00 Salary• £25,500 per annum Benefits• Guaranteed hours• Weekly pay• On-site parking• Hybrid working – 3 days in the office, 2 days working from home• Supportive and collaborative working environment Day-to-Day Duties• Support the aftersales service partner relationship by updating and resolving complaints within agreed timeframes• Report on learnings from complaints to minimise reoccurrence and improve customer experience• Carry out root cause analysis on complex complaints to identify and implement effective solutions• Ensure all decisions comply with company policies and procedures• Collaborate with internal teams to support timely complaint resolution• Identify process improvements to enhance service quality and customer satisfaction• Prepare and present monthly performance reports to management• Liaise with departments to develop solutions to common issues and improve service delivery• Respond to consumers across all online and social media channels, including Webchat, Facebook, Twitter, Instagram, and Trustpilot• Process and manage home delivery orders using internal systems• Provide phone and online support for customer and consumer queries Essential Skills• Previous experience in a customer service or aftersales role• Proven experience managing high-level complaints• Excellent telephone manner and attention to detail• Ability to identify improvement opportunities and drive change• Strong data analysis and reporting skills• Proficient IT skills, including Microsoft Office programs• Excellent communication and stakeholder management skills• Strong organisational skills and ability to work to deadlines Training Provided• Full industry-related training provided with ongoing support throughout your assignment ApplyIf you're ready to take on this exciting opportunity as anAftersales Specialist , apply today by clicking the link below or contact our recruitment team for more information. People Solutions do not charge candidates any fees or request deposits at any stage of the recruitment process.TPBN1_UKTJ

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