Customer Team Leader
4 weeks ago
Overview of the role
The role is hybrid with 3 days in the office and 2 days working from home. The position involves rotating shift patterns, including 8:00 am - 4:00 pm, 9:00 am - 5:00 pm, and 10:00 am - 6:00 pm.
Main Responsibilities
- Managing customer advisors directly, which includes recruitment, onboarding, training, coaching, and upskilling.
- Providing day-to-day assistance to advisors when support is needed and serving as an escalation point for complex queries and complaints.
- Measuring and reporting on key customer service metrics and targets and ensuring that customer advisors are meeting these metrics.
- Collaborating with the Customer Manager to identify and analyse data and trends to escalate any issues and inform the wider business of changes in customer behaviour and service levels.
- Supporting continuous improvement efforts by using data, feedback, and incidents to drive changes and identify opportunities to redesign, remove, or automate processes.
- Communicating with GP surgeries, developing processes and systems to build strong relationships, and coordinating prescription requests.
- Responding directly to customer questions, concerns, feedback, and compliments via the company’s communications tools and in-line with business policies.
- Working with other areas of the business to develop a greater understanding and knowledge of the business and to build a network of individuals who can help support departmental change.
Key knowledge and skills required for the role:
- Experience of working in a contact centre Customer Service Team
- Experience operating in a fast-growing business
- Strong written and verbal English
- Management/leadership experience is preferred but not essential
Problem solving & change:
- Completing root cause analyses and providing feedback to the Operations/Development Teams
- Support the drive for continuous improvement using data, feedback and incidents to inform changes
- Plan team workload and priorities up to 12 months in advance
The Ideal Candidate
Well are proud to be a diverse and inclusive employer. If you have any specific requirements, we'll do everything we can to support you. Whether it is to find a pharmacy that is accessible, or if it is a part time position you are looking for, we can help find the role that is right for you. If you need us to make any reasonable adjustments to our recruitment process, we will be happy to accommodate you.
Please be aware that due to the high number of applications we receive it may not be possible for us to provide an outcome to all applicants. If you are not contacted within 28 days of your submission unfortunately you will have been unsuccessful.
-
Customer Team Leader
4 weeks ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom fish4.co - Jobboard Full timeCustomer Team Leader Job DescriptionWe are seeking a Customer Team Leader to join our team at Co-op. As a Customer Team Leader, you will be responsible for leading the store team, coaching and supervising Customer Team Members, and delivering great customer service.Key Responsibilities:Lead the store team and ensure a positive and inclusive work...
-
Customer Team Leader
4 weeks ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom Workingmums Full timeCustomer Team Leader Job DescriptionWe are seeking a Customer Team Leader to join our team at Co-op. As a Customer Team Leader, you will be responsible for leading the store team, coaching and supervising Customer Team Members, and delivering great customer service.Key Responsibilities:Lead the store team and ensure a positive and inclusive work...
-
Customer Team Leader
5 months ago
Stoke-on-Trent, United Kingdom Coop Full time**Customer Team Leader** - Location: 140 Leek Road, Endon, Stoke-on-Trent, ST9 9EW- Pay: £13.32 per hour- Contract: 24 hours per week + regular overtime, permanent, part time- Working pattern: Varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview.- Full, paid training...
-
Customer Team Leader
5 months ago
Stoke-on-Trent, United Kingdom Coop Full time**Customer Team Leader** - Location: Weston Road, Meir, Stoke-on-Trent, ST3 6AD - Pay: £12.10 per hour + great benefits - Contract: 20 hours per week + regular overtime, permanent, part time - Working pattern: varied shifts including early mornings (store opening), afternoons, late evenings (until 10.15pm) and weekends, to be discussed at interview - Full...
-
Customer team leader
1 week ago
Stoke On Trent, United Kingdom CO-OP Full timeClosing date: 12-11-2024 Customer Team Leader Location: 25 Devonshire Square, Bentilee, Stoke-on-Trent, ST2 0 ES Pay: £13.32 per hour Contract: 20 hours per week + regular overtime, permanent, part time Working pattern: Varied shifts including afternoons, late evenings (Until 10:00pm) and weekends, to be discussed at interview. Full, paid training provided...
-
Customer Team Leader
6 days ago
Stoke-on-Trent, United Kingdom Co-op Full timeClosing date: 22-11-2024Customer Team Leader Location: Cedar Avenue, Kidsgrove, Stoke-on-Trent, ST7 1LA Pay: £13.32 per hour Contract: 30 hours per week + regular overtime, permanent, part time Working pattern: Varied shifts including early mornings (5.45am), afternoons, late evenings (23.15pm) and weekends, to be discussed at interview Ready to apply...
-
Customer Service Team Leader
5 months ago
Stoke-on-Trent, United Kingdom Optima Health Full time**Job Title**: Customer Service Team Leader **Location**: Stoke, ST4 4DB **Salary**: £23,000 - £27,000 dependent on experience **Contract Type**: Permanent **Hours**: Full time, 9am - 5pm, Monday to Friday **About Us** The new Optima Health is the UK market leader in the provision of Occupational Health and Wellbeing services. Formed by the...
-
Customer Support Team Leader
3 weeks ago
Stoke-on-Trent, United Kingdom Brook Street NMR Full timeOur client HM Courts & Tribunals Service (HMCTS) is an agency of the Ministry of Justice. HMCTS provides administrative support for the legal system across England and Wales, ensuring justice works for everyone. Our justice system defends our fundamental rights and freedoms. It is a cornerstone of our modern society, and it must serve all those who call on...
-
Team Leader
5 months ago
Stoke-on-Trent, United Kingdom CarSupermarket.com Full time**Are you a Sales Leader with a proven track record? Did you realise you can earn up to £60,000 a year?** When recruiting for Team leaders/Sales Managers, we look for individuals with a sales flair and someone who can demonstrate their ability to lead a successful team. Our Team Leaders aim to provide the very best in customer service day in and day out...
-
Team Leader
5 months ago
Stoke-on-Trent, United Kingdom Pub and Carvery Full timeCompany Description As a Team Leader, you’ll lead by example, making sure the team have everything they need so the shift runs like clockwork! You’ll make sure the team maintain high standards and that our customers are kept happy. Join us at Pub & Carvery, where whatever the weather or occasion, we’ve got something for everyone with our mix of...
-
Team Leader
5 months ago
Stoke-on-Trent, United Kingdom Mecca Bingo Full timeCompany Description Mecca is a leading operator of bingo clubs in the UK and our venues offer great-value food, drink and live entertainment. We aim to provide exciting gaming experiences for our customers in a safe and fun environment. We are so sure you will love it here that we insist anyone thinking about joining us can visit Mecca as a customer and...
-
Team Leader
5 months ago
Stoke-on-Trent, United Kingdom Hungry Horse Full timeCompany Description As Team Leader, you’ll lead by example making sure the team have everything they need so the shift runs like clockwork! You’ll make sure the team maintain high standards and that our customers are kept happy. Join us at Hungry Horse, where the drinks are always flowing and the plates are piled high, our pubs bring families and...
-
Customer Team Leader
4 weeks ago
stoke-on-trent, United Kingdom Well Pharmacy Full timeOverview of the role The role is hybrid with 3 days in the office and 2 days working from home. The position involves rotating shift patterns, including 8:00 am - 4:00 pm, 9:00 am - 5:00 pm, and 10:00 am - 6:00 pm. Main Responsibilities Managing customer advisors directly, which includes recruitment, onboarding, training, coaching, and upskilling....
-
Team Leader
5 months ago
Stoke-on-Trent, United Kingdom Davies Group Full timeAt Davies people are at the heart of all we do, out values state that we succeed together, and it is this, that makes the business a great place to work! You will be valued and supported and receive excellent benefits including but not limited to: - Reward platform - discounts for over 800 retailers - 25 days holiday (rising with service plus option to...
-
Customer Operations Team Leader
5 months ago
Stoke-on-Trent, United Kingdom Bally's Interactive Full time**Job title**: Customer Operations Team Leader **Location**: Newcastle under Lyme (Hybrid working available) **Hours of work**: 37.5 hours per week, between 7:00-00:30 Monday-Sunday **Other benefits**:Annual bonus of up to 10%, 25 days plus bank holiday allowance, private medical care, enhanced maternity, paternity, and adoption leave pay, Bally's Perks...
-
Logistics Team Leader
5 months ago
Stoke-on-Trent, United Kingdom Auxillis Full time**We’re here to keep people moving, that’s what we do.** As a **Team Leader**, you play a key role in taking our **award-winning service** directly to customer’s doors - skilfully making sure our vehicles are where we need them to be, when we need them to be there. **Life as a Team Leader at Auxillis** An Auxillis branch is a busy, fast-paced places...
-
Team Leader
5 months ago
Stoke-on-Trent, United Kingdom Atlas Hotels Full time**Hours**:40 hours across 5 days per week** **Salary**:£12.80 per hour** **Atlas Hotels** is hiring a **Team Leader** right now at the **Holiday Inn Express Stoke on Trent** Have you got previous experience of leading a team in a customer service environment? Great! It doesn’t need to be in hotels - if you join our friendly, enthusiastic and guest...
-
Team Leader
5 months ago
Stoke-on-Trent, United Kingdom The Perfume Shop Full timeHere at The Perfume Shop, people are at the heart of everything we do. We are always on the lookout for individuals with Talent, a Passion for what we do and a Spark to help achieve our vision. **The Role** Are you passionate about perfume, and love people? Do you want to be part of a supportive team, and thrive in a fast-paced environment? Everyday our...
-
Greggs Team Leader
6 months ago
Stoke-on-Trent, United Kingdom Asda Express Full time**Role**:Greggs Team Leader **Location**:Stoke-on-Trent, ST6 1JP **Hours**:Part-Time / Permanent **Hourly Rate**:£11.94 **Company**: Asda Express We are looking for a dedicated Supervisor who can lead, inspire and motivate a team to join our welcoming Greggs bakery! Our bakery Team Leaders are responsible for managing the bakery when the Manager is not...
-
Compliance Team Leader
6 months ago
Stoke-on-Trent, United Kingdom Equans Full time**Requisition ID**: 54899 **Domain**: Support Services/Customer Services and Administration **Contract type**: Permanent **Schedule**: Full-Time **EQUANS is looking for a Compliance Team Leader to join our team based in Stoke-on-Trent, ST4 on a permanent basis. This is a full time role working 40 hours per week. On offer is a competitive salary and...