Field Service Engineer

2 months ago


Oxford, United Kingdom Elite Consultancy Network Full time

Field Service Engineer - Heavy Plant & Equipment - Oxford/Birmingham & surrounding areas - UK


Elite Consultancy Network have an exciting opportunity for an experienced Field Service Engineer to join their prestigious client, a market leading dealer within the UK heavy plant market.


Responsibilities

  • Self-manage the service and repair construction equipment
  • Identify mechanical problems, using technical knowledge and computerised diagnostic equipment
  • To be the main point of contact for the customer, ensuring high levels of satisfaction through effective resolution of queries and regular communication on planned site visits and machine repair progress
  • Maintain a sufficient personal toolkit to enable you to carry out the job effectively
  • Accurate completion of systems / paperwork
  • Order parts for your work as necessary and to return parts in a clean condition at the time of job completion, to aid the efficient invoicing of workshop jobs
  • To assist and coach colleagues with technical support and guidance where necessary
  • Flexibility to work overtime as and when necessary and to honour reasonable call out requests
  • Attend any relevant product / systems training courses, staying away from home where required, to ensure a high standard of competence required to efficiently complete duties


Qualifications

  • A formal engineering qualification in Plant Maintenance, Agricultural / HGV mechanics or related discipline (i.e. NVQ 3/C&G)
  • Relevant experience in the repair and maintenance of heavy construction plant, including proven technical competence on diesel engines, transmissions, drive lines, hydraulics and electrics
  • Advanced diagnostic and trouble shooting skills and comprehensive understanding of hydraulics, electrics and EATS
  • Desirable: Welding and fabrication
  • Be a good team worker
  • Ability to communicate efficiently with colleagues, management and customers
  • Commercially aware, effectively supporting the customers within the geographical area
  • Problem solving ability and high level of diagnostic skills
  • High standards and attention to detail
  • Ability to understand technical literature/systems


Benefits

  • Annual pay review
  • 38.5 basic hours per week - Core hours: Monday to Wednesday 08.00 – 16.30 Thursday 08.00 – 16.00 Fridays 8.00 – 15.30
  • Overtime paid after 38.5 hours at time and a half until 12pm Saturdays
  • Overtime paid at double time after 12pm Saturdays
  • 25 days annual leave + 8 days bank holiday
  • Pension – business will match employee contributions up to 5%
  • Medical and dental family health plan
  • Wellbeing App offering discounts and vouchers
  • Financial/Physical/Mental Health Counselling and Coaching sessions
  • Company bonuses
  • Paid door-to-door
  • Company van + fuel card
  • Laptop and phone
  • Life Assurance: 4x annual salary
  • 8 weeks full sick pay from day 1
  • Free Will writing service
  • Uniform, full PPE
  • Annual OEM training


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