IT Customer Services

4 weeks ago


Tewkesbury, United Kingdom Matchtech Full time

Our client, a Defence supplier is looking for an IT Customer Service Specialist to join them on a 12-month initial contract at their site in Tewkesbury.Due to the nature of the role, applicants must be a sole British national and be willing to obtain SC Clearance.3 days a week onsite in Tewkesbury.Inside IR35, £22.82 p/h PAYE or £30 p/h Umbrella.Responsibilities:Triaging Helpdesk tickets through Service NowImaging PCs/LaptopsMobile phone management/tracking/configurationsNew Hire/Leaver processProviding remote support to small offices and home usersPrinter/Copier managementScheduling and managing upgrades and backups of hardware and software systemsEnsuring back-up systems operate effectively - (would require UKIC clearance)Purchasing hardware liaising with Good Inwards for storageAsset ManagementTravel to various sites across the EMEA region for onsite support.Ability to communicate clearly and collaborate with various stake holdersWork closely with Shared Business Service team in USThe successful candidate must have:3 years' proven commercial experience within a varied Desktop/Server/Network support roleExperience of working to SLA's as well as creating clear expectations to the customerExcellent customer service and people skillsGood knowledge of Microsoft Operating systems and desktop productsGood knowledge of hardware troubleshooting experience of laptop/desktop environmentsUnderstanding of network infrastructure support environmentUnderstanding of LAN, WAN, Wireless, Firewall and Security productsUnderstanding of Virtualisation, StorageDriving license (UK)



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