Complaints Coordinator

2 weeks ago

Stretford, United Kingdom Sellick Partnership Full time

Complaints Officer

Full time, 37 hours per week

£17.50 per hour

Temporary ongoing contract

Hybrid working is available (1 day per week in office)

Our team at Sellick Partnership are actively seeking a full time Complaints Coordinator for a client based in Manchester. This role will focus on receiving and managing customer complaints with a focus on complaints handling, investigation, and resolution.

Daily responsibilities of Complaints Coordinator:

  • Assisting with the investigation of complaints on behalf of customers, ensuring they are updated periodically with any progress made on their case
  • Acknowledging complaints within process timescales
  • Ensuring all complaints are effectively recorded on the inhouse database
  • Monitoring and tracking complaint cases
  • Creating customer feedback reports to analyse ongoing process improvements
  • Dealing with all ad hoc administration

Essential requirements for Complaints Coordinator:

  • Previous experience in complaints handling
  • Excellent administration experience
  • Previously worked within social housing (Preferred)

If this role is of interest to you please apply directly to the advert, for more information please contact Claire Harrison at the Sellick Partnership Derby office

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