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Senior Quality Assurance Analyst

4 weeks ago

Maidstone, United Kingdom Rev & Regs Full time

Rev & Regs are seeking a Senior Quality Assurance Analyst to work for a dynamic and well-established Bank in Maidstone, Kent.You will complete quality assurance reviews to ensure policies and procedures are being followed and collaborate with colleagues to identify process and control improvements.Responsibilities:Contribute to a robust Quality Control framework to help manage Bank Operations activity, including Customer Service, Payments, and Financial Intelligence teams.Complete quality assurance reviews on Bank Operations activity to ensure processes and policies have been adhered to.Review case files, procedures, training documents, management information and governance.Identify problem areas and risks associated with processes and make recommendations to improve quality and efficiency.Produce management information for Senior Management in respect of quality which can be reported at committee meetings.Experience:Experience of working in Operational Quality Assurance for a financial institution or have relevant transferable skills and are keen to make a difference.A sound knowledge of UK financial services regulatory environment.Previous employment which includes Quality Assurance and regulated services.Experience of providing feedback on quality matters.Evidence of producing management information for Senior Management in respect of quality which can be reported at committee meetings.Ability to deliver feedback and assist with training for teams as needed.Someone willing to take ownership and work independently with minimal supervision.Salary: £35,000 plus bonusLocation: Hybrid (3 days per week in Maidstone office)