Business Systems Lead

4 weeks ago

London, United Kingdom Zodiac Maritime Full time

The role


Position Business Systems Lead

Contract type Permanent

Location London


Overview of role


Zodiac Maritime have embarked on a digital transformation programme which touches most parts of the business. We are looking for a business systems manager to support the effective implementation, adoption and ongoing maintenance and improvement of new systems and processes into business operational areas. Situated within a business area this multifaceted role is part process owner, part system owner/super user, part data owner and you will be passionate about enhancing business outcomes through improving process, technology & data.


Key responsibilities and primary deliverables


Business system ownership

Have an in-depth knowledge of the systems used by the business area and use that knowledge to improve business performance

Support maintenance and administration of the system updating configuration and workflows to improve business processes and user experience

Training staff to get the most out of the systems and provide first line support to users in the business area

Liaising with colleagues to understand business requirements and working with them, the Transformation Team and technology providers to implement changes and / or new technology successfully

Managing relationships with software providers to ensure optimal service

Review product upgrades and determine whether / how new functionality could be implemented to improve business performance and outcomes

Researching and recommending future technology to enhance business operations


Process ownership

Evaluate existing business processes, ensuring shared understanding of how the business area functions and creating the baseline for evaluating future changes

Update department policies and procedures as required by any changes in systems and their associated processes, or as required by updated business requirements

Implementing and monitoring metrics for the business area that demonstrate the efficiency and effectiveness of processes

Working cross functionally with other Process Owners to ensure end to end processes join up and work effectively


Data ownership

With accountability for the day-to-day management of data in your business area, you will be the Subject Matter Expert who understands and communicates the meaning and use of information within your data domain

Input, from your SME perspective, into decisions about business term definitions, data quality, accessibility and retention requirements as they tie to the business needs

Ensure that the data in your business area is of high quality and is fit for use, taking the lead on resolving data issues

Work with the Transformation Team to ensure project deliverables are properly specified and accurately delivered. This would include data cleansing and data migration activities


Skills profile


Relevant experience & education


With a deep understanding of your business area, you will be passionate about bringing together the technologies, the data required and the processes that use them to continually improve user experience, business performance and outcomes.


A deep understanding of your business area – it’s purpose, objectives and processes

You will not just be open to the idea of change, you are somebody who is constantly looking to innovate as a means to drive greater commercial outcomes

You will have a thirst for understanding and the ability to quickly absorb the functionality available in the technologies in your area. You will be highly adept at recognising how these can improve your part of the business.

Experienced in updating and maintaining system configuration, workflows and users

Experienced in mapping processes and understanding how data is used across those processes

Experienced in training and supporting users on how to get the most out of the technologies in their area

You will be a passionate advocate of data quality, and tenacious in seeking to maintain and improve the data that your area requires

You will be detail conscious and analytical

Certifications in areas such as business analysis, process improvement, data quality management, or in the specific technologies being used may be advantageous

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