Helpdesk Administrator

We are working with a growing Facilities Management company in the Kenilworth area who are looking for an additional Helpdesk Adiministrator to join their team. If you have a great telephone manner and customer service skills, enjoy variety within a role, have excpetional administration skills and has some exposure to working on a Helpdesk, then we want to hear from you.Role and responsibilitiesThe Help-desk co-ordinator role is responsible for the following:· * Answering calls and emails from Engineers and Clients· * Logging of jobs in the CAFM system· * Allocation of work to engineers· * Arranging materials for Engineers within Purchase Order limits· * Ensuring job status and notes are correct and updated in the system· * Managing of inboxes, dealing with emails and calls· * Working alongside the Client Account Lead to ensure clients needs are metThere is also out of hours work available on a weekly rota. * Additional pay for the OOH work taking calls and between the hours of 5pm and 10pm Monday-Friday and weekends, this is home-based working· * Rota runs from 7am Monday to 7am following Monday· * Logging and allocating of jobs in line with SLAsEssential skills· * Industry experience in FM· * Strong communications and computer skillsPreferred skills· * Good geographical knowledge of the UK· * Scheduling experienceWe are looking to fill this position as soon as possible so apply today to avoid dissapointment