Tenancy Management Officer

2 weeks ago

Oxford, United Kingdom Reed Full time
Tenancy Management Officer
  • Hourly Rate: £21.67 PAYE / £26.98 LTD UMB
  • Location: Oxford, Kidlington, and Abingdon
  • Job Type: Hybrid, Temporary

We are seeking an experienced Tenancy Management Officer to join a local authority team based in Oxford City. The successful candidate will be responsible for the tenancy and void management of a defined number of properties, acting as the first point of contact for members, tenants, and other Council services. This role requires a high level of customer service and a thorough understanding of landlord and tenant legislation.

Day to Day of the role:
  • Manage a portfolio of residential properties, ensuring high-quality customer care and service delivery.
  • Provide advice on housing-related topics and coordinate with external support providers.
  • Prepare case files for legal proceedings, act as the Council’s witness in court, and coordinate evictions when necessary.
  • Handle tenancy succession, assignment, mutual exchange, and reallocation, enforcing tenancy conditions as required.
  • Maximise rental income and reduce void costs through efficient termination and re-letting activities.
  • Facilitate tenant mobility, from application to sign-up, including property viewings and ensuring new tenants understand their tenancy agreement.
  • Identify suitable temporary and permanent decant properties, coordinating with teams to assist tenants with relocation.
  • Manage housing issues for customers in stressful situations, liaising with external support and medical agencies as necessary.
  • Coordinate activities involving Council teams and external agencies to resolve neighbourhood issues and provide excellent customer service.
  • Manage the Estate Improvement budget, engaging with stakeholders on projects.
Required Skills & Qualifications:
  • Expert knowledge of current landlord and tenant legislation, guidance, best practice, and case law.
  • Experience in tenancy and void management within a local authority or similar setting.
  • Strong customer service skills and the ability to handle sensitive situations professionally.
  • Proficiency in performance management reporting and general administration.
  • Ability to work collaboratively with various teams and external agencies.
  • Competence in electronic record-keeping and documentation.
Benefits:
  • Competitive hourly rate.
  • Hybrid working model, offering flexibility.
  • Opportunity to work within a supportive team environment.
  • Engage with a variety of stakeholders and make a positive impact on the community.

To apply for the Tenancy Management Officer position, please submit your CV and cover letter detailing your relevant experience and suitability for the role

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