Customer Service Assistant

3 weeks ago


Ballymena, United Kingdom Staffline Recruitment (NI) Ltd. Full time

Customer Service Assistant **Applicants must be authorised to work in the UK and Ireland. We are unable to sponsor or take over the sponsorship of an employment visa at this time.** We are recruiting for a Customer Service Assistant to join the team of one of our clients who has its headquarters and main production facility at Kells, Co Antrim. It has been transformed from a traditional bleaching, dyeing and finishing factory to an internationally focused enterprise providing a comprehensive service in textile sourcing and finishing. This is a full time permanent role. The Customer Service role includes: Dealing with various customer enquiries via email/ telephone Inputting customer orders on MIS system Manage and organise Loomstate collections/ deliveries (including TSS portal) Weekly / monthly Customers reports Day to day tasks within office eg, answer switchboard phone, filing Sampling to customers where required Produce customers Certs / COC's where required The ideal candidate: A good telephone manner & strong communication skills are required as client liaison is critical to this role. Must be able to deal with incoming calls regarding customer orders and queries Must be computer literate - good knowledge of Microsoft Office packages is desirable Ability to multitask and complete tasks within defined time frames. Must be able to work independently as well as part of a team Must be motivated and organised A history of working in an administration role would be an advantage Essential Criteria: A minimum of 4 GCSE's to include Maths and English at grade C or above or equivalent. Hours of Work: Monday to Thursday from 08.30 - 5.30pm Friday from 8.30am to 1pm Salary: Negotiable depending on experience Job Type: Full Time Permanent Please contact Deirdre on at Staffline Recruitment to speak in confidence regarding the role or email #INDBALMNA24 Skills: Full time Customer Service Administration



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